Production Support Specialist

Job#: 3040202

Job Description:

Key Responsibilities

Production Support

• Lead day-to-day production operations across platforms including Informatica, Oracle, and Unix-based systems.
• Monitor and maintain the health, availability, and performance of production applications using tools such as Dynatrace and Splunk.
• Manage batch scheduling and orchestration using Autosys, Quartz, or Airflow.
• Own incidents end-to-end: triage, root cause analysis, resolution, communication, and prevention.
• Support production services functions including Incident/Problem Management, Change/Configuration Management, Release & Deployment Readiness, Capacity & Availability Management, and Monitoring & Service Analytics.
• Create comprehensive documentation, runbooks, and knowledge-transfer materials.
• Proactively identify production risks and drive incident, problem, and change management processes.
• Support heterogeneous environments including Java applications, Unix shell scripting, Python, and Perl.
• Ensure all production services meet SLA thresholds for uptime, performance, and incident response.
• Use AI/ML-assisted tools to optimize production processes, reduce manual intervention, and increase reliability.
• Identify vulnerabilities and continuous improvement opportunities; develop metrics and operational dashboards.
• Act as the escalation point between business, development, and technology teams.
• Communicate production risks, incidents, and service impacts clearly to stakeholders.
• Work closely with business partners to ensure alignment on priorities, readiness, and reporting requirements.

Primary Skills

• Informatica

Secondary Skills

• Oracle SQL / PL/SQL

Tertiary Skills

• Python

Required Qualifications

• 4-10 years of production support experience in financial services, preferably in regulatory reporting.
• Strong technical skills in Informatica, Unix/Windows OS, SQL, Oracle, and scripting languages (Shell, Python, Perl).
• Working knowledge of monitoring systems (Dynatrace, Splunk) and batch scheduling tools (Autosys, Quartz, Airflow).
• Expertise in incident, problem, change, and request management processes.
• Experience supporting complex, real-time, and batch-oriented production environments.
• Ability to work second shift and provide occasional off-hours/weekend support.
• Experience adopting automation frameworks and AI-based productivity tools.

Desired Qualifications

• Experience adopting automation frameworks and AI-based productivity tools.
• Strong analytical, troubleshooting, and root cause analysis skills.
• Experience with data analytics and reporting tools such as Excel, Tableau, or similar platforms.
• Excellent written and verbal communication skills; ability to explain technical issues to non-technical partners.
• Self-starter, innovative thinker, with ability to lead or guide team members.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Location:

Charlotte, NC, US

Job Type:

Date Posted:

June 29, 2026

Pay Range:

$70 - $70 per hour

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