Production Support Manager

New York Life

Overland Park, KS

JOB DETAILS
SKILLS
Continuous Improvement, Customer Service Management, Leadership, Life Insurance, Production Support, Production Systems, Reliability Engineering, Strategic Planning, Systems Reliability, Technical Leadership, Technical Operations
LOCATION
Overland Park, KS
POSTED
1 day ago
Location Designation: Hybrid - 3 days per week Role Overview: As the Production Support Manager within IL Technology Operations at New York Life Insurance Company, you will lead a small, high-impact team responsible for keeping production systems healthy, observable, and resilient. This is a proactive, prevention-focused leadership role your primary mission is to build monitoring frameworks, automate early warning systems, and implement preventive strategies that stop production issues before they impact the business. You will balance day-to-day operational excellence with forward-looking strategic initiatives, including platform modernization and the adoption of new technologies such as Amazon Quick. Sight. The ideal candidate is a hands-on technical leader with a high sense of urgency, a builders mindset, and a deep commitment to both their team and the reliability of the systems they own. What Youll Do: - Build and continuously evolve a proactive monitoring and alerting framewo...Support Manager, Production, Continuous Improvement, Reliability Engineer, Manager, Support

About the Company

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New York Life

Facts: New York Life is among the strongest and most respected financial companies in the world. New York Life has earned the highest possible financial strength ratings from each of the four major rating companies: A.M. Best (A++), Standard & Poor’s (AA+), Moody’s (Aaa), and Fitch (AAA).  For 64 Consecutive years, we have led the Million Dollar Round Table, with more members than any other financial institution in the world. New York Life has been recognized as one of the “50 Best Companies to Launch a Career” by BusinessWeek, one of “America’s Best Large Employers” by Forbes and one of the “World’s Most Admired Companies” by Fortune. For the fourth consecutive year, our Boston General Office was recognized as one of the “TOP PLACES TO WORK” by the Boston Globe.

Mission Statement and Values: Our Mission is to provide financial security and peace of mind through our insurance, annuity and investment solutions. We act with integrity and humanity in all our interactions with our policy owners, business partners, and one another. Grounded in both confidence and humility, we serve as stewards for the long term. We are here for good, reflecting both the permanence of New York Life and our commitment to do the right thing in business and society. Everything we do has one overriding purpose: to be there when our policy owners need us. That’s why New York Life is The Company You Keep.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Financial Services
EMPLOYEE BENEFITS
Parking, Performance Bonus, Professional Development, 401K, Employee Referral Program, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Life Insurance, On Site Cafeteria
FOUNDED
1845
WEBSITE
http://newyorklife.com