CoS (Class of Service), Coaching, Communication Skills, Customer Relations, Customer Satisfaction, Documentation, Emergency Services, Equipment Maintenance/Repair, Insurance, Maintenance Services, Manufacturing Equipment Maintenance, On Call, Operations Management, Order Supplies, Production Control, Production Costing, Production Management, Production Schedule, Record Keeping, Relationship Management, Schedule Development, Servant leadership, Service Level Agreement (SLA), Team Building, Time Management
LOCATION
Indianapolis, IN
POSTED
2 days ago
Production Manager
Manage production crews and job assignments as assigned while following PuroClean® production guidelines. Assign and coordinate jobs with the production crew, keeping the General/Operations Manager and Owner updated on all aspects of production. Supervise scheduling, coordination requirements for the job, completing job files and monitoring jobs from start to completion. This is a site-working manager position, and production manager will be leading jobs in the field as needed. Completing documentation in a timely manner and maintaining production costs at the established rate. Our Production Managers take pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.
Managing Customer Satisfaction
Effectively oversee all aspects production, including inventory and ordering of supplies, managing mitigation techs, coordinating maintenance of equipment and production vehicles
Identifying areas for improvement and managing relationships with centers of influence
Coaching and training of technicians, including holding regular safety meetings
Ensure all jobs follow required insurance SLA's
Coordinate on-call schedule
Communicating and managing customer concerns with GM/Owner effectively
Ensure clear communication with office staff, immediate supervisor and fellow technicians
Experience in mitigation industry
Understanding of safety guidelines and ability to manage them
Aptitude with record keeping, recording information and communication
Ability to identify areas of opportunity among teammates, coaching for growth
Strength in team building and establishing lasting relationships with clients and teammates
IICRC Certification in WRT & ASD required
Compensation: $55,000.00 per year
With over 500 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
Culture is very important to us. We want to make sure that we are the right fit for YOU!
"We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership"