Production Manager | Bentley Labs

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you'll go further, faster. What are you waiting for?

About Bentley Labs

Bentley Laboratories is a premier beauty contract manufacturer based in Edison, NJ. For over twenty years, Bentley has been a trusted supplier for the world's top global beauty brands, creating and producing award winning innovations across the skincare, bodycare, haircare, hygiene and color cosmetics categories. Bentley's core manufacturing capabilities include OTC'S; skincare emulsions; surfactant systems for haircare, bath & body products; hot fill processing for solid stick deodorants, lip balms, and other wax systems; and powders for dry shampoos and loose powder face applications. Known for its innovation capabilities, quality, and manufacturing excellence, Bentley maintains the highest standards in GMP compliance, safety, and operational efficiency.

About THG

THG is one of the world's fastest growing and largest online retailers. We have over a decade of experience building and growing brands in the Beauty and Wellness sectors, in over 160 markets. We create brilliant digital brand experiences and our in-house team design, develop, and build a bespoke proprietary technology platform that is used by hundreds of millions of people worldwide. With a world-class business, a proprietary technology platform, and disruptive business model, our ambition is to be the global digital leader. Our culture is fast-paced and ambitious - we like to move twice as fast others believe to be possible. This belief is a fundamental part of the DNA that has supported our incredible growth. Our people are our strength; our colleagues are encouraged to think creatively and are empowered to turn their ideas into actions. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey.

About The Production Team

The Production team oversees the day-to-day manufacturing operations that support the filling, labeling, assembly, and packaging of Bentley Labs' cosmetic and OTC products. Working within a fast-paced GMP-regulated manufacturing environment, the team plays a critical role in ensuring products are produced safely, efficiently, accurately, and in compliance with quality and regulatory standards.The team partners closely with Quality, Warehouse, Maintenance, Planning, and Engineering to support operational performance, customer expectations, continuous improvement, and overall manufacturing excellence.

About The Production Manager Role

We are seeking a highly driven and operationally focused Production Manager who can work within a fast-paced contract manufacturing environment specializing in skincare, haircare, body care, and OTC products. This role is responsible for overseeing production execution, staffing, scheduling, efficiency, quality compliance, and continuous improvement initiatives across filling, assembly, and packaging operations.The ideal candidate understands both the operational demands and regulatory expectations of cosmetic and OTC manufacturing and can lead teams with urgency, accountability, and precision while maintaining GMP compliance and production performance.

Key Responsibilities

Production Operations

• Lead day-to-day manufacturing operations across filling, labeling, assembly, and packaging departments.
• Execute production schedules to meet customer deadlines, labor targets, and operational KPIs.
• Coordinate manpower, equipment, materials, and production priorities to maximize throughput and minimize downtime.
• Ensure production orders are completed accurately, efficiently, and in compliance with approved batch records and SOPs.
• Drive schedule attainment, OEE improvements, labor efficiency, and waste reduction initiatives.

Leadership & Team Development

• Manage, coach, and develop production supervisors, leads, and manufacturing personnel.
• Establish a culture of accountability, urgency, quality, and operational excellence.
• Conduct performance evaluations, disciplinary actions, and employee development planning.
• Support hiring, onboarding, and workforce planning initiatives.
• Maintain strong floor presence and hands-on leadership style.

GMP & Regulatory Compliance

• Ensure manufacturing operations comply with FDA regulations, GMP requirements, SOPs, safety standards, and internal quality systems.
• Partner closely with Quality, Regulatory, Warehouse, Maintenance, and Planning teams to ensure compliant and efficient operations.
• Support internal audits, customer audits, and FDA inspections.
• Ensure line clearance, documentation accuracy, reconciliation, and batch record completion requirements are met.
• Drive right-first-time manufacturing practices and deviation reduction.

Continuous Improvement

• Identify operational bottlenecks and implement process improvements.
• Lead initiatives related to lean manufacturing, downtime reduction, scrap reduction, labor optimization, and capacity improvements.
• Monitor production metrics and implement corrective actions where performance gaps exist.
• Support equipment upgrades, process validation activities, and new product launches.

Safety & Facility Oversight

• Maintain a safe manufacturing environment and enforce all safety procedures and policies.
• Ensure proper housekeeping, sanitation, and organization standards are maintained throughout production areas.
• Collaborate with Maintenance to ensure equipment readiness and preventive maintenance effectiveness.

What Success Looks Like

Success in this role includes consistently meeting production schedules, operational KPIs, quality standards, and customer expectations while maintaining a safe and GMP-compliant manufacturing environment. Strong performance is demonstrated through efficient production execution, labor optimization, schedule attainment, reduced downtime and waste, strong team leadership, and continuous improvement initiatives that enhance operational performance and manufacturing efficiency.The successful candidate will lead with urgency, accountability, organization, and a hands-on leadership approach while fostering a culture focused on safety, quality, teamwork, and operational excellence.

Qualifications

Required Qualifications

• Bachelor's degree preferred in Operations, Engineering, Manufacturing, Business, or related field.
• 5+ years of production management experience within cosmetics, personal care, pharmaceuticals, OTC, food, or related regulated manufacturing industries.
• Strong knowledge of GMP manufacturing environments.
• Experience managing high-volume production teams in a contract manufacturing environment strongly preferred.
• Strong leadership, communication, organizational, and problem-solving skills.
• Experience with ERP/MRP systems and production scheduling systems preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Cosmetic and OTC manufacturing experience.
• Knowledge of GMP, ISO 22107 and CRF 210/210 regulations related to OTC and cosmetic manufacturing.
• Experience overseeing packaging operations.
• Lean manufacturing or continuous improvement experience.
• Exposure to customer audits, investigations, and CAPA/deviation systems.

Knowledge, Skills & Competencies

• Operational Leadership
• Production Planning & Execution
• GMP Compliance
• Continuous Improvement
• Team Development
• Problem Solving
• Cross-Functional Collaboration
• Accountability & Ownership
• KPI & Performance Management

Position Location:

• 50 Clearview Road, Edison, NJ
• 111 Fieldcrest Avenue, Edison, NJ

Physical Demands:

• Standing for extended periods of time
• Walking throughout manufacturing and production areas
• Sitting and computer-based work as needed
• Typing/Data Input
• Ability to work within manufacturing, warehouse, and production environments
• Ability to occasionally lift and/or move up to 50 lbs.
• Exposure to noise, manufacturing equipment, moving machinery, and varying production temperatures
• Ability to wear required PPE and follow GMP, safety, and hygiene requirements within production environments

Compensation:

The anticipated salary range for this position is between $85,000 and $95,000 annually. Actual compensation will be determined based on several factors, including relevant experience, skills, education, qualifications, and internal budget considerations.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven''t heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.