Production Manager

Position: Production Manager

Department: Donated Goods Retail

Reports to: Store Manager

Status: Exempt

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.

Summary

The Production Manager is responsible for all production goal tracking, quality and quantity checks as well as managing the retail production staff. In addition, is responsible as acting manager in the absence of the Store Manager.

Duties and Responsibilities

• Hires, orients, trains, develops, coaches, disciplines, evaluates performance, and terminates staff assigned. Review job descriptions annually, and updates as well as establishes performance criteria. Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at Goodwill Keystone Area.
• Achieves daily, weekly, and monthly production goals for the store, reaching out to senior management when short on donations.
• Ensures every rack/cart of processed goods receives a quality, quantity review.
• Performs 2nd sort audit daily to ensure quality items are not missed during the sorting process.
• Communicates with the store management team the central warehouse needs to ensure production and sales goals will be met.
• Sends, monitors, and ensures training for Ecommerce quality, categories, brands, etc.
• Trains and coaches new and existing staff to follow the Production Manual Guidelines, picture process maps (PPM's), production metrics and pricing guidelines. Holds staff accountable for meeting processing goals.
• Serves as a role model and promotes a supportive culture. Ensures quality customer service is presented and provided by team members in a timely and courteous manner to all customers, donors, and other team members.
• Acting manager in the absence of the Store Manager.
• Collects all found money and donated jewelry daily and hands in daily. Processes necessary paperwork and subsequent functions. Ensuring all paperwork is completed accurately and in a timely manner.
• Completes other assignments or projects designated by store management team.
• Provides back up to the Customer Service Manager as needed.
• Ensure all policies, procedures, manuals and handbooks are followed.
• Complete all other duties as assigned by the management team or Store Manager.
• Ensures compliance with all asset protection policies and procedures as well as cash handling practices and enforcement of cash register procedures. Report issues or concerns to Loss Prevention.
• Shares information during monthly meetings to include but limited to E-commerce results, current production metrics, and top performers.
• Collects all donated jewelry daily. The jewelry is sent back to ecommerce.
• Contributes to the organization by supporting additional tasks and projects as needed.
• Promotes an environment of workplace safety by training and informing others regarding safety standards/precautions. Monitors safety and takes corrective action. Ensures that regulatory safety requirements are adhered to.
• Communicates progress, problems, and concerns to the Store Manager.

Positions Supervised

Merchandise Processor

Donor Service Representative

Lead Donor Service Representative

All other positions in absence of Store Manager

Education and Experience

• High School Diploma or GED equivalent;

• Three (3) years of retail production supervisory experience required.

• Three (3) years goal setting and tracking experience required.

• (For internal applicants, three (3) year supervisory experience may be waived if the internal applicant successfully completed ninety (90) days as a Customer Service Coordinator or Production Coordinator and completed the following modules: Leadership Development, Financial Literacy, Production/Process Analysis, and Human Resources.)

• Three (3) years handling salvage or similar type of audits preferred.

Skills/Abilities/Qualifications

• Must be able to continuously perform repetitive work, at a set pace.
• Proficiency with Microsoft Office suite software including a strong emphasis on Word and Excel.
• Must possess strong interpersonal skills with excellent communication skills.
• Must have ability to attend meetings, trainings, and other store related business within the GKA territory.
• Willing to transfer to other store locations within GKA system according to company needs.
• Bilingual a plus.
• Exhibits a high level of integrity and business ethics.
• Exhibits a high level of adaptability and flexibility.
• Duties will be conducted at the retail store, warehouse, or other assigned Goodwill Keystone Area locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust, animal hair and sometimes humidity.
• Able to lift, carry, push, and pull a minimum of 50 pounds occasionally and 30 pounds frequently.
• Prolonged standing, walking, reaching, stooping, lifting, pulling, bending, kneeling.
• Must complete and successfully pass State background check, Child Abuse Clearance and FBI Clearance.

Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.