Production Crew Chief

Job Qualifications: · 1+ years of water mitigation experience · 1+ years of construction experience · Able to take direction and complete tasks as well as supervise others · Leadership abilities; able to train others · Comfortable with technology (iPad, iPhone, etc.) · Able to lift a minimum of 50 pounds · Possess basic math skills · Able to complete required training both on the job and in the office · Able to wear full face and half face respirator · Driven to provide superior customer service · Outstanding written and verbal communication skills, including, but not limited to, proper pronunciation and correct use of grammar · Able to build rapport with individuals in high stress situations; able to show empathy; able to deal with angry or discourteous customers · Time management skills; able to effectively prioritize · Able to thrive in a fast – paced work environment · Able to communicate effectively with staff and customers · Polite, presentable, and courteous to customers and co-workers · Valid drivers license with a reasonable driving record · Available to respond to emergency calls after hours · Reliable transportation required · Experience in water/fire mitigation, restoration/construction a plus but not required · Preferred : IICRC certifications (WRT; ASD); knowledge of Xactimate Job Responsibilities: · Arrive at work on time and properly dressed · Respond to service calls as needed · Resolve problems quickly as they arise · Communicate job progress to appropriate parties (customer, office team, production team, management) · Ensure that customer needs and expectations are exceeded · Write clear job scopes for crew and office teams · Perform cleanup and restoration services at residential and commercial properties affected by water/fire/mold damage · Duties include, but not limited to: water extraction, demolition such as removal of drywall, baseboards, and carpet, moving furniture and other household items, use of hand and power tools, and use of specialized equipment · Load and unload trucks with equipment and debris · Maintain a clean and orderly jobsite · Adhere to strict uniform policy · Clean and maintain vehicles, equipment, and warehouse · If not already IICRC certified must be able to obtain certification within a reasonable time frame Qualified candidates should respond to this ad with their resume, including references, and a cover letter. We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.