Production Coordinator I / User Research Assistant

Job Responsibilities / Typical Day in the Role

• Prepare and execute research studies.
• Support lead researchers in investigating game play behavior to uncover insights
• Support operational tasks including the setup of labs and procedures
• Administer each playtest in a non-biased manner
• Contribute to high quality research reports that synthesize qualitative and quantitative findings into clear, actionable insights for product, design, and engineering teams
• Support expert reviews (heuristic evaluations, UX audits, competitive assessments) to identify usability issues, experience gaps, and opportunities for improvement across game features, flows, or systems.
• Clean and code qualitative and quantitative data for analysis
• Use survey tools to draft, distribute, and administer surveys
• Use database to search, filter, schedule and communicate with playtest participants
• Recruit the necessary amount and participant profile for each study
• Maintain the inventory of lab supplies, forecasting and updating when new stock is needed
• Special projects on occasion (Data entry, Recruiting events, Game teardowns, Documentation, etc.)

Must Have Skills / Requirements

• Comfortable speaking in front of groups with authority.
• Experience moderating research sessions involving groups of participants, such as focus groups, workshops, playtests, or other qualitative research activities.
• Excellent organizational and communication skills.

Nice to Have Skills / Preferred Requirements

• Experience using AI-powered transcription tools to convert video and audio recordings into accurate, searchable text for research, analysis, or documentation purposes.
• Experience designing, configuring, or deploying custom agents using Microsoft Copilot, Copilot Studio, or similar AI platforms to automate workflows, support research activities, or solve business challenges.
• Familiarity with quantitative research methods, including data collection, statistical analysis, interpretation of results, and reporting of insights.
• Experience troubleshooting PC or console hardware, software, or game build issues to ensure successful execution of playtests and a high-quality participant experience.
• Demonstrated ability to learn new technologies and research tools quickly and apply them effectively in a fast-paced environment.

Soft Skills:

• Comfortable speaking in front of groups with authority.
• Experience moderating research sessions involving groups of participants, such as focus groups, workshops, playtests, or other qualitative research activities.
• Excellent organizational and communication skills.
• Demonstrated ability to learn new technologies and research tools quickly and apply them effectively in a fast-paced environment – preferred.

Technology Requirements:

• Comfortable with Office 365 tools, survey/data analysis tools, and databases
• Comfortable with using technology, setting up lab hardware, troubleshooting common device connectivity issues.
• Knowledge of research design, qualitative, and quantitative methodologies.
• Familiar with game design theory and development process for video games.
• Other Tools – Copilot, AI platforms, PC and console hardware experience, preferred.

Education / Certifications

• Completion of a relevant college degree (branches of experimental psychology, human computer interaction, human factors, or related field).