Production Coordinator

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Production Coordinator Grand Rapids Español

Production Coordinator Full Time • Grand Rapids

Benefits:

• Bonus based on performance
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Training & development

Company Description Floor Coverings International is North Americas leading in-home designer floor coverings brand. Our company is uniquely designed to stand apart from other floor covering providers by delivering remarkable experiences. We specialize in personalized residential flooring, offering tailored support from selection to design and installation. At Floor Coverings International, we are committed to transforming spaces and exceeding customer expectations.

Position: Production and Flooring Manager As the Production and Flooring Installation Manager, youll lead daily operations, manage installer relationships, and ensure customers are delighted from start to finish. This role requires strong leadership, multitasking, attention to detail, and industry knowledge. Bonus opportunities are available based on performance.

Benefits And Perks:

• Competitive Salary: $55,000-$70,000 - based on experience.
• Bonus Opportunities
• Paid Vacation and Holidays
• Company-Provided Computer
• Paid Training and Ongoing Development

Full-Time Schedule: (M-F, some weekends if needed)

Qualifications This role is perfect for a motivated individual ready to bring their installation expertise and leadership to a growing team!

• Experience in flooring installation & production management
• Strong communication skills (phone & in-person)
• Established industry contacts preferred
• Proficient in scheduling, planning, and workflow optimization
• Tech-savvy (Salesforce, Excel, Outlook, etc.)
• Problem-solver with proactive planning skills
• Bilingual (English/Spanish) a plus
• Highly organized and detail-oriented
• Confident decision-making abilities
• Valid drivers license and insurance

Key Responsibilities

• Customer Relationship Management: Build and nurture lasting relationships to enhance customer satisfaction and retention.
• Sales Support: Provide assistance to the sales team, including possible ride-a-longs for complex quotes.
• Communication: Provide customers and installers with clear updates on project start dates and timelines.
• Team Collaboration: Hold weekly meetings with sales staff to discuss new sales and ongoing projects.
• Installer Recruitment and Vetting: Proactively seek out and evaluate installer talent.
• Installer and Vendor Management: Oversee installer and vendor relationships, ensuring consistent quality and dependable partnerships.
• Conflict Management and Negotiation: Resolve conflicts and negotiate effectively with customers and crews to maintain productive relationships.
• Daily Production Coordination: Communicate daily with installers to provide updates on project timelines and address any immediate needs.
• Problem Solving and Resolution in Construction: Address and resolve challenges during construction to keep projects on track.
• Warehouse and Inventory Management: Organize and oversee product storage, ensuring efficient and orderly warehouse operations.
• On-Site Quality Control: Conduct regular job site visits to verify that work meets company standards and customer expectations.
• Product Management: Oversee product allocation and manage job costs efficiently.
• Documentation: Take before-and-after photos for every project to ensure accountability and quality.
• Customer Satisfaction: Strive for 5-star ratings on every project by delivering exceptional service and maintaining positive customer relationships.

Compensation: $50,000.00 - $60,000.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. Thats a big reason why were growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams.

If you are a service-minded individual who loves to have fun - we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

Apply here.

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How many years of customer service experience do you have?*

• None
• Less than 1 year
• 1-2 years
• More than 2 years

Do you have experience in both residential and commercial flooring installation?*

• Yes
• No

Do you have any experience as a project manager?*

• Yes
• No

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Why Work for Us?

• No experience required
• Annual convention in Mexico
• Paid training and company car for appointments
• Extensive training programs and support
• Opportunity for growth and advancement