Product Support Specialist

Job Details:
Position: Product Support Specialist

• Duration: Direct Hire
• Location: Yonkers, NY
• Salary: $61,000 – $75,000 depending on experience
• Shift: 8:30 AM – 5:30 PM
• Benefits: Full Benefits including Medical, Dental, Vision, and additional company benefits

We are currently seeking a Product Support Specialist in Yonkers, NY.

The Product Support Specialist is responsible for communicating with new and existing customers to assist with inquiries related to aftermarket parts and support requests. This role supports aftermarket sales activities while ensuring customer needs are met with competitive pricing, accurate quotes, and on-time deliveries.

This position works closely with internal teams and customers to support aftermarket product sales, track activity, and help drive revenue growth and profitability.

This job description does not imply that these are the only duties to be performed by the employee. The employee may be required to perform other duties as assigned.

• Respond to and follow up on all sales inquiries through web requests, phone communication, and customer interactions.
• Maintain and develop relationships with existing and new customers through periodic visits and communication.
• Monitor and report on sales activities and support efforts.
• Research market requirements and gather customer feedback to support current and future product offerings.
• Create and maintain spreadsheets and databases tracking sales activity, on-time deliveries, and related metrics.
• Prepare quotes, sales orders, outbound deliveries, and invoices.
• Attend training sessions to expand knowledge of products, systems, and processes.
• Build and maintain strong working relationships with internal departments supporting sales and operations.
• Read and interpret technical assembly drawings and Bills of Materials (BOM).

• Bachelor’s degree preferred with a concentration in Sales, Engineering, or Business.
• Strong ability to work independently and proactively without constant supervision.
• Excellent written and verbal communication skills.
• Strong proficiency with Microsoft Excel, Microsoft Word, and other office software.
• High attention to detail with strong organizational skills.
• Ability to multi-task and prioritize in a fast-paced environment.
• Ability to maintain confidential and proprietary information.
• Experience or knowledge in procurement, purchasing, or inventory management is preferred.
• Ability to read and understand technical drawings and BOM structures.

This role operates within a manufacturing and engineering support environment, interacting with internal departments, suppliers, and customers to support aftermarket product needs and ensure accurate order processing.

Founded in 2010, Top Prospect Group focuses on connecting high-quality candidates with leading organizations while fostering a culture where success is shared across the team.

In 2023, Top Prospect Group was acquired by HW Staffing Solutions, expanding its reach and capabilities across engineering, manufacturing, technology, and professional services nationwide.

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