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Product Support Specialist I

Teleosoft

York, PA

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JOB DETAILS
SKILLS
Background Investigation, Communication Skills, Customer Relations, Detail Oriented, Develop and Maintain Customers, Government, High Tech Industry, Internet Application, Knowledge Base, Microsoft Office, Microsoft SQL Server, Presentation/Verbal Skills, Problem Solving Skills, Product Development, Product Support, Quality Management, SQL (Structured Query Language), Technical Analysis, Time Management, Work From Home, Writing Skills
LOCATION
York, PA
POSTED
Today
Company Description

Teleosoft, Inc. is a small but fast-growing company in south-central Pennsylvania and is a leader in providing software solutions to county government offices across the country, improving their safety, efficiency, and capabilities. We are seeking talented, motivated individuals who have a desire to serve our clients by developing quality products that deliver tremendous value.

Location

This opening is hybrid (two days work from home and three days on-site in the York, PA area).

Job Description

We're looking for a motivated candidate to join our Product Support team at Teleosoft, Inc., a leading software company in the civil government sector.

We need a hungry and energetic person to help us continue to serve and delight our expanding client base. If you love helping people, have strong communication skills, enjoy problem-solving, and work well in a fast-paced environment, you could be a great fit for our team!

In this role, you will:
  • Provide world-class email and phone support to our multi-state, expanding client base
  • Analyze technical and software related problems, providing timely feedback and solutions
  • Master basic database (Microsoft SQL) queries and processes
  • Create basic SQL reports for clients upon request
  • Master CountySuite applications and workflows across all states and offices
  • Master configuration of CountySuite applications
  • Utilize ticketing management systems to log customer issues and interact with clients in a professional and friendly manner
  • Assist with the creation of help documents and knowledge base articles to serve our clients
  • Display a willingness to be flexible as our company continues to grow and change
  • Foster positive team interactions
  • Take initiative to promote our values and culture, and nurture company growth
Qualifications

In this role, you will need:
  • Humility
  • A love and ability for working with and helping all kinds of people
  • An ability to build and maintain strong client relationships
  • Empathy and patience
  • Excellent written and verbal communication skills
  • A desire to invest yourself into a growing company
  • A solutions mindset and strong problem-solving skills
  • Strong sense of team and a track record of positive team contributions
  • An eagerness to take on additional responsibility and display initiative
  • Self-motivation and drive to work through large lists of items quickly
  • Detail-oriented and quality time-management skills
  • A love of learning and an ability to learn fast
  • An ability to think clearly and logically
  • Flexible schedule (shifts are 9 hours, but Support hours are 8AM to 8PM (EST) Monday - Friday)
  • A love of technology and an ability to utilize technical skills daily
  • Experience using Microsoft Office applications (especially Excel) and web applications
If we just described you and if you're eager for a challenge, we'd love to meet you. We look forward to hearing from you soon!

Additional Information

Come Join Us!

If you have the skill and desire to work in a place where leaders listen and genuinely care, a place that pushes you to grow personally and professionally, and a place where you can put down roots and build a future, then Teleosoft just might be the home for you!

We also offer competitive benefits, including a medical/dental/vision plan and a 401(k). And a ping-pong table...

Security Prerequisites
  • Authorization to work in the U.S.
  • Fingerprint and Criminal Background Check

About the Company

T

Teleosoft