Outside Technical Sales Representative Applied Industrial Technologies
Union Gap, WA30+ days ago
- Full-time
- Employee
| Location | Washington, WA |
| Salary | $95,000–$105,000 Per Year |
Product Support Representative for Harvesting Heads- WA, ORTigercat is looking for a highly motivated, driven, and organized Product Support Representative for Harvesting Heads, primarily covering Washington, Oregon and U.S.A.The successful candidate will be required to travel extensively to train equipment operators, support new machines deliveries, troubleshoot, and resolve issues with dealer technicians to minimize downtime of equipment. Close communication with dealers, service managers, the service team, internal management, and engineering will be required daily. Conduct root cause analysis of failures for continuing improvement and prioritization of issues.Primary Responsibilities:
Support new machines deliveries, harvesting heads installations, and equipment demonstrationsDeliver training to operators and dealer technicians for new harvesting headsAssist dealers with troubleshooting technical issuesImplement root cause failure analysis and effective corrective actionWork with the service department and engineering to improve the quality of TCi productsSolicit and analyze feedback from operators, customers, and dealers and evaluate results to identify trends and opportunities for improvementPrepare technical reports and document oral and written communicationsParticipate in regional and national trade-shows
Education and Qualifications:
Comprehensive understanding of Hydraulic, Electrical, Electronic, and Mechanical systems, and ability to troubleshoot and problem solve effectivelyComprehensive knowledge of harvesting head control systems, such as Dasa, TimberRite, LogMate, OptiA minimum of 2 years experience working on logging sites with forestry equipment operatorsPost-Secondary diploma/degree or equivalent education and experienceComprehensive understanding of drawings and specifications, geometric tolerances, and dimensionsExcellent Communication SkillsValid Passport and ability to travel extensively- Primarily USA/Canada, occasionally worldwide, and on short noticeComputer skills in Microsoft programsDemonstrated ability to use initiative, work efficiently and independentlyStrong organizational skills, planning, and time management skillsMust be adaptable to a changing work environment and able to deal with frequent change, delays, or unexpected events
Key relationships:Maintain communication with:
Service Manager and Regional Service ManagersService DirectorEngineering Product GroupsTCi Service and Sales PersonnelDealer Service & Sales Personnel
What We Can Offer You:Compensation: Base salary of $95,000 to $105,000 per year, based on experience, skills, and qualifications.Benefits: Employer-paid premium health and drug, dental, life insurance, AD&D, and employee assistance program benefits; employee-paid long-term disability, optional vision care, and supplemental voluntary life and AD&D benefits. This position will also qualify for a vehicle allowance.Retirement Savings: 401(k) plan eligibility after six months of continuous full-time employment, with employer matching contributions of 50% up to $2,000 per year.Paid Time Off: 80 hours, or 10 days, of vacation per calendar year, plus 9 paid company holidays and paid sick leave provided in accordance with applicable state and local law.Why work for Tigercat? We're more than just a company - we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported. Interested in learning more? Visit our FAQ page or explore what our employees have to say by watching their Tigercat story!Only those selected for interviews will be contacted. We thank you for your application!