Product Support Engineer

Job Purpose:

The Product Support Engineer position will provide front line product support to customers utilizing Avionica products. This support will typically be telephone based, but may include on-site support in cases where deemed beneficial. The product support engineer will work with engineering, production, quality, and sales staff within Avionica throughout the life cycle of the product to promptly analyze and resolve customer needs arising from use of Avionica products. 

This is a full-time, 40-hour position structured as four 10-hour shifts per week. The shift assignment is as follows: 

• Sunday, 9AM-8PM (with hour lunch), remote
• Mon, Tues, Wed, 9AM-8PM (with hour lunch), on-site

Necessary training will be held in Miami office during onboarding period. Supplemental training after onboarding period will occur in Miami office as needed.

Responsibilities:

• Maintain familiarity with the design and operation of current and newly released Avionica products.
• Interface with current customers at all levels, as required, for the diagnosis and resolution of field failures or problems.
• Aid personnel where necessary to identify and resolve challenges arising during the production phase and subsequent field use of Avionica products.
• Work with internal research and development personnel as required in implementing complex changes to existing products.
• Research and recommend solutions for component availability/reliability issues arising during the life cycle of the product.
• Generate documentation, as required, to support the modification and verification of released hardware and software designs including, but not limited to:

         - Service letters

         - FAQ’s

• Interface with other internal and external personnel including, but not limited to:

        - External aircraft maintenance and support personnel.

       - Production and Quality personnel

        - Engineering personnel

        - Sales personnel

• May travel as much as needed to accommodate above duties.

Requirements/Desired Knowledge and Skill:

• Weekend availability is required.
• Familiarity with computer networks and communication is a plus, though not mandatory.
• Familiarity with aircraft systems and avionics equipment is a plus, though not mandatory.
• Ability to interpret wiring diagrams.
• Proficient in Microsoft Office Suite.
• Willingness to learn. 

Benefits include:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• 401(k)
• Vision insurance

Please do not feel discouraged if you do not meet the above criteria. All Job duties and responsibilities will be trained. 

About Avionica:

Avionica is a cutting-edge aerospace technology company that specializes in providing advanced solutions for aircraft data management and communications. With a commitment to innovation and excellence, Avionica has established itself as a trusted industry leader, delivering state-of-the-art products and services to a global customer base.

Founded in 1992 Avionica has consistently pushed the boundaries of aviation technology, revolutionizing the way aircraft data is collected, analyzed, and utilized. The company's core focus lies in developing groundbreaking avionics equipment, data acquisition systems, and advanced software applications that enhance operational efficiency, safety, and maintenance effectiveness for airlines, operators, and maintenance organizations.

Avionica's portfolio includes a wide range of products designed to meet the evolving needs of the aviation industry. Their advanced avionics systems collect and transmit real-time aircraft data, enabling operators to monitor critical parameters, optimize fuel consumption, enhance flight safety, and improve overall fleet performance. These solutions leverage the power of data analytics and cloud-based platforms to deliver actionable insights and drive operational excellence.

In addition to their innovative products, Avionica provides comprehensive support services to ensure the seamless integration, installation, and ongoing maintenance of their solutions. Their team of highly skilled engineers and technicians work closely with customers to tailor solutions that meet their specific requirements, offering unparalleled technical expertise and customer support.

Customer support. Product support. IT. Information Technology. Night Shift. Customer Engineering.