Product Specialist

Product Specialist

• 497152
• Palmyra, New York, United States
• Garlock
• Sales & Marketing
• Full-Time/Regular

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GENERAL NATURE OF JOB:

The Associate Product Specialist supports the Pricing & Product Information team by serving as a key resource for commercial, eCommerce, and pricing related activities. This role partners closely with the team's Product & Sr. Product Specialists (PLS) and Product Content Analysts (PCAs) as well as with Product Management, Customer Service & Support, Channel Management, and Marketing teams. The Associate Product Specialist will cross-train across all product lines to provide support as needed across all product groups for pricing deployment and maintenance, data review and clean-up, digital business support, and item setup.

ESSENTIAL FUNCTIONS:

• KNOWLEDGE DEVELOPMENT & TEAM SUPPORT

• Develop working knowledge of product lines within assigned groups.

• Provide support to Product Specialists and other team members as needed.

• Demonstrate a collaborative mindset and willingness to learn across functions.

• CROSS-FUNCTIONAL COLLABORATION

• Coordinate with Product Specialists, Product Managers, Engineering, and other stakeholders to support issue resolution related to product and/or process initiatives.

• Assist where needed with product development initiatives and exploration of new business opportunities.

• PRICING SUPPORT

• Assist in the execution of pricing policies and ensure alignment with strategic objectives.

• Support the management of special pricing agreements, including RSAs, corporate incentives, and end-user programs.

• Help maintain dashboards and reporting tools related to pricing agreements and performance.

• PROCESS & PROJECT SUPPORT

• Contribute to process improvement initiatives related to pricing and product management.

• Support review of customer-driven data initiatives, both eCommerce and general data related.

COMPETENCIES:

• Action oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborative: Builds partnerships and works collaboratively with others to meet shared objectives.
• Communicates effectively: Develops and delivers communications that convey clear understanding of the unique needs of a given audience.
• Customer focus: Builds strong relationships and delivers customer-centric (both internal and external) solutions.
• Demonstrates self-awareness: Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Drives results: Consistently achieves results, even under difficult circumstances.
• Manages complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Nimble learning: Actively learns, using past successes and failures as learning fodder for future growth.

JOB QUALIFICATIONS:

• Extremely comfortable working with computers using a variety of Windows-based applications. Suitable knowledge of Excel and its functions to generate data analysis, data loading, and reporting.
• Excellent interpersonal, verbal, and written communication and listening skills.
• Experience with ERP systems preferred.
• Ability to perform multiple functions in a fast-paced working environment.
• Ability to work effectively in a team environment.
• Strong analytical and problem-solving skills.
• Strong organizational and interpersonal skills.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office and Manufacturing Floor Position: Ability to perform sedentary work, spending extended periods of time working with a computer. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, and repetitive motions. Clarity of vision to see near and mid-range. Ability to lift and carry up to 20 lbs.

This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Garlock.

Enpro carefully considers a wide range of compensation factors including the background, education, training, and experience required, as well as geographic considerations such as cost of labor, and applicable local and state laws. These considerations can cause offered compensation to vary. The hiring range for this position is typically $61,000 - $76,000 annually. The actual offer will be based on the individual candidate. Bonus, gainshare, and/or equity may be eligible for this position. Enpro offers a range of benefits including, but not limited to medical, dental, vision, life, 401(k) matching, and other supplemental insurance options.

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