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Product Specialist (Business System Analyst) :: Dover, DE (Onsite)

ARK Solutions, Inc.

Dover, DE

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JOB DETAILS
SKILLS
Analysis Skills, Application Integration, Business Analysis, Business Processes, Business Solutions, Communication Skills, Continuous Improvement, Customer Support/Service, Data Analysis, Database Report Tools, Document Management, Documentation, Enterprise Applications, Government, Information Technology & Information Systems, Mentoring, Organizational Skills, Performance Analysis, Performance Management, Problem Solving Skills, Product Support, Project Planning, Project/Program Management, Quality Assurance, Requirements Management, Requirements Validation/Verification, SQL (Structured Query Language), Software Administration, Software Development Lifecycle (SDLC), Software Testing, System Test, System Validation, Systems Administration/Management, Systems Analysis, Technical Writing, Training/Teaching, User Documentation
LOCATION
Dover, DE
POSTED
1 day ago

Product Specialist (Business System Analyst) - Dover, DE

Duration: 12 months, Onsite

Position Summary:

Seeking for a Product Specialist to support legislative information systems. This role involves working with legislative staff, business stakeholders, developers, vendors, and technology partners to ensure systems support legislative processes effectively. Responsibilities include system support, business analysis, testing, documentation, training, and continuous improvement.

Essential Functions:

  • Act as the subject matter expert for legislative applications and processes.
  • Collaborate with stakeholders to gather requirements and recommend system enhancements.
  • Coordinate application testing, issue resolution, and system upgrades.
  • Develop and maintain documentation, user guides, and training materials.
  • Provide user support and training for legislative systems.
  • Monitor application performance and identify improvement opportunities.
  • Work with technology staff, vendors, and partners to implement enhancements.
  • Manage enhancement requests, defects, risks, and project activities.
  • Participate in project planning and modernization efforts.
  • Mentor junior quality assurance members and collaborate with the QA team.

Required Qualifications:

  • Five or more years of experience supporting enterprise applications or information systems.
  • Experience gathering and documenting business requirements.
  • Experience with documenting user acceptance criteria and test cases.
  • Experience coordinating system testing and validating business requirements.
  • Experience developing technical or user documentation and delivering training.
  • Strong analytical, problem-solving, organizational, and communication skills.
  • Ability to work with both technical and non-technical stakeholders.

Preferred Qualifications:

  • Experience supporting government or public-sector business processes.
  • Experience with document management, workflow, or legislative information systems.
  • Experience with SQL, reporting tools, data analysis, or application integrations.
  • Familiarity with software development lifecycle methodologies and project management practices.

About the Company

A

ARK Solutions, Inc.