Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.
ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.
ThousandEyes is looking for a Product Solutions Architect to develop and communicate best practice technical solutions that address a broad range of customer challenges. The Product Solutions Architect will support successful go-to-market and adoption of ThousandEyes products by serving as a subject matter expert on ThousandEyes use cases and solutions and creating technical solutions materials that educate users and internal stakeholders on how to deploy and maximize the value of ThousandEyes products.
Your Impact
Has technical ownership for a product or solution
Influences product improvement plans
Understands and articulates business challenges and opportunities for assigned product or solution
Remains cognizant of industry changes, challenges and findings; integrates industry issues for customer benefit
Provides recommendations for functionality improvements based on own/customer feedback
Contributes to developing product architectural documentation for assigned products, in collaboration with product teams
Engages in complex technical discussions with customers/partners to demonstrate new technologies and products pecifications
May present value proposition of products to customers/partners and other internal and external stakeholders (e.g., CX partners, Field, Sales Enablement and/or Engineering teams)
Researches information and analyzes findings (typically on multiple technologies on a single platform) to articulate competitive differentiation
Creates output/findings reports (e.g., hardware product breakdowns) to communicate findings to peer/senior team members
Guides the creation of field/customer-facing technical collateral (e.g., technical white papers, deployment guides,methodology documents) for new products and technology releases
Minimum Qualifications
Networking domain expertise and experience
10+ years in a TME, SE, or other similar customer-facing role
Extensive customer and field experience, ideally covering both enterprises and service providers
Demonstrated success in building demos and creating technical content, such as best practice guides, and reference architectures
Bachelor's degree, preferably in computer science or engineering
Technical certifications, such as CCNA, CCNP, CCIE, or other, demonstrating knowledge in areas such as networking, CloudOps, DevOps, and automation
Preferred Qualifications
Excellent verbal and written skills and a willingness to present and defend your ideas
Customer-focused self-starter with high levels of initiative, commitment, energy, and comfort working in dynamic environments alongside a distributed, worldwide team
Knowledge of Python, or other programming languages, is a plus
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.