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Product Quality Surveillance Senior Specialist – Commercial Complaints

Integrated Resources, Inc

West Whiteland Township, Pennsylvania

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JOB DETAILS
JOB TYPE
Contractor
SKILLS
Acquisition Integration, Adverse Events, Biology, British Home Office, Call Monitoring, Contract Manufacturing, Corrective and Preventative Action (CAPA) Systems, Current Good Manufacturing Practice (cGMP), Customer Service Systems, Data Analysis, Data Management, Documentation, Employee Retention, External Audit, FDA (Food and Drug Administration), GMP (Good Manufacturing Practices), Healthcare, Healthcare Providers, Healthcare Quality, Incident Management, Internal Audit, Maintain Compliance, Manufacturing, Marketing, Medical Products, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Performance Metrics, Pharmacy, Product Management, Product Marketing, Product Reviews, Product Strategy, Product Support, Quality Assurance, Quality Management, Regulations, Regulatory Reports, Regulatory Submissions, Reporting Skills, Risk, Standard Operating Procedures (SOP), Supply Chain, Surveillance, Systems Administration/Management, Talent Management, Technical Delivery, Technical Operations, Time Management, Trend Analysis, United States Drug Enforcement Agency (DEA), Writing Skills
LOCATION
West Whiteland Township, Pennsylvania
POSTED
1 day ago
Product Quality Surveillance Senior Specialist – Commercial ComplaintsIntegrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.Job DescriptionThe Product Quality Surveillance Specialist – Commercial Complaints is an experienced Quality and Technical professional who delivers the Product Quality Surveillance activities for Client's pipeline products and appropriate support for in-line products to enable a sustainable existence on the market.· Product Quality Surveillance Specialist works closely and collaboratively with the Product Quality Management Leads, Technical Operations and other Client functions / stakeholders across the Business to execute product quality surveillance strategies specifically Product Quality Complaint administration. This includes, but is limited to Product Quality Complaints, Product Quality Review / Annual Product Review, Product Recall, Incident Management, and support for the integration of new product acquisitions into post marketing product quality surveillance.Essential FunctionsPost Marketing Product Quality Surveillance:• Provide support to delivery, drive and maintain effective Product Quality Surveillance systems including but not limited to:Effective global Product Quality Compliant HandlingEffective global Product Annual / Periodic Product Quality ReviewEffective global Product Recall ManagementSupport the provision of metrics regarding key performance indicators of quality from Product Quality Surveillance System in support of Client and Client's SuppliersSpecifically the Complaint Specialist shall:Process global commercial / clinical product Quality Complaints receivedAssess incoming Product Quality Complaints (PQC) elevating potential issues/ incidents to management, including but not limited to Field alerts, PDRs, BPDRs, MDRs or possible recall situationsLiaise with International Quality to ensure intake of appropriately redacted international complaint data is received assessed and processed and potential issues/ incidents to management, including but not limited to Field alerts, PDRs, BPDRs, MDRs or possible recall situations are escalated appropriatelyAssign actions related to each PQC investigation and work with the appropriate Technical and Quality personnel to drive timely delivery of these actionsPerform trend analysis on all incoming PQCs escalating to incidents and potential risks to managementCommunicate adverse events reported in conjunction with PQCs to Client PVRMFacilitate complaint sample returns (from consumer, pharmacy, healthcare provider or distributor)for inspection / investigationCoordinate pharmacy credits for returned product through Client Customer serviceCoordinate process and review PQC investigations performed at contract site manufacturer / packagers and Client site investigations in conjunction with Quality AssuranceEvaluate PQC investigation results to ensure adherence to cGMP guidelines and expectations (including device and Combination product cGMPs) in conjunction with technical and quality SMEs as appropriateGenerate final correspondence summarizing investigational findings and communicate via letter or fax to complainant / or communicate via the relevant international Client QA to ensure local communication requirements are met.Generate reports for management and inspections as requiredAssist as needed in the preparation of data for internal audits and external audits / inspectionsParticipate in third party call monitoring to ensure correct communication strategies are being utilized.Assist as needed in preparation and evaluation of complaint summary and trend reports10% Acquisition & Integration Support:· Support and facilitate delivery of products entering the in-line supply chain into Quality Systems, including but not limited to; APQR, Product Compliant System, and Product Management and monitoring programs such as Critical Process Verification and monitoring.5% Regulatory Awareness, Inspection support and Compliance• Maintain awareness of MHRA/HPRA/EMA/FDA/DEA, etc. regulatory actions that may affect Client's products.• Supports regulatory reporting and submissions as applicable.• Keep informed of all regulatory changes, rulings and current industry practices concerning Post Marketing Surveillance activities.• When appropriate, assist in regulatory inspections regarding Client products and post marketing product surveillance activities.• When appropriate, assist in regulatory notification or market correction activities (i.e. field alert / recall activities)• Initiate, author, revise or assist in the review of SOPs, and other Client cGMP documentation including but not limited to CAPA, Deviation, etc)QualificationsQualifications:· Complaints handling experience· Combination product background- device and drugs/biologics: they can have both but device background is more preferred· Commercial complaints experience· Minimum of 5 yrs. experience· Must have at least Bachelor's degree, open to seeing someone with Master'sEducation & Experience RequirementsEssential:• MS or Bachelor's degree in a relevant scientific/engineering discipline with at least 5 years GMP industry experience, the majority of which has been gained in the QA environment and includes manufacturing related experience.• The Senior Specialist will be strong scientifically with technical expertise to ensure robust analysis of complex product data and the ability to assess that information to make scientifically sound quality risk based recommendations.• Working knowledge of Regulations, US and EU Regulations, including cGMPs, and GDPs, including knowledge of Controlled substance standards accommodating for example, DEA, IMB, UK Home Office etc.Desired:• Strong working knowledge of electronic data management systems (e.g. TrackWise and Master Control)• Strong working knowledge of Microsoft Office applications (e.g. Word, Excel, Power Point)Additional InformationKind Regards,Sasha SharmaClinical RecruiterIntegrated Resources, Inc.IT Life Sciences Allied Healthcare CRODIRECT # - 732-662-7964

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Integrated Resources, Inc