Vertiv is hiring a Product Quality Engineer in Huntsville AL who will be responsible for ensuring quality across the full lifecycle of datacenter appliances and systems, with a dual focus on New Product Introduction (NPI) and Engineer-to-Order (ETO) project support. This role leads advanced quality planning activities, defines product release criteria, and ensures compliance with internal quality standards and customer requirements from development through post-launch.
The engineer acts as the key quality interface between cross-functional teams-Engineering, Operations, Service, and external suppliers-and supports both proactive quality planning and reactive issue resolution. Responsibilities include managing quality documentation (e.g., FMEAs, control plans, PPAPs), conducting root cause analysis, implementing corrective/preventive actions, and coordinating on-site quality support when necessary. The role also captures and analyzes Voice of the Customer data to drive continuous improvement and enhance long-term product reliability and performance.
Key Responsibilities
New Product Development introduction (NPDi) Quality
Lead Advanced Product Quality Planning (APQP) activities from concept through production launch.
Develop and own the Quality Assurance Plan, defining release criteria, KPIs, and metrics.
Support Contract Manufacturer (CM) selection and lead qualification activities.
Collaborate with Engineering and Operations to create and approve quality control documents:
PFMEA, Control Plans, Process Capability, Work Instructions, etc.
Perform Product-level PPAP assessment and provide final approval for release readiness.
Assess and validate product Launch Readiness for both internal and external manufacturing partners.
Post-Launch & Sustaining Quality
Lead cross-functional issue triage and resolution activities for customer-reported concerns.
Drive root cause analysis (RCA) and implement corrective and preventive actions (CAPA).
Maintain real-time issue tracking and drive closure of systemic quality issues.
Provide feedback to design and manufacturing teams to enable continuous improvement.
Voice of the Customer (VoC)
Aggregate and analyze VoC data from multiple sources:
Warranty claims, service reports, customer complaints, surveys, etc.
Conduct issue trending and risk analysis to identify areas of improvement.
Lead corrective action projects to resolve systemic issues in product design or process.
Influence design changes by embedding lessons learned from field and manufacturing feedback.
Required Qualifications
Knowledge, Skills & Abilities
Strong understanding of electrical, mechanical, and software/firmware systems.
In-depth knowledge of:
Design and manufacturing process controls.
Reliability test methods and life estimation modeling.
Supplier and production qualification processes.
Proficient in quality tools and methodologies such as FMEA, PPAP, 8D, CAPA, and Root Cause Analysis.
Analytical thinker with excellent problem-solving and data interpretation skills.
Highly organized with the ability to manage multiple priorities and meet deadlines.
Excellent written and verbal communication skills across all levels of the organization.
Core Competencies
Working Conditions
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
OUR BEHAVIORS
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With more than 30,000 people worldwide and nearly $8 billion in revenue, a strong customer base and global reach in nearly 130 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
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