Product Owner - Shipping

Product Owner – Shipping 

Location:  Jacksonville, FL (Hybrid) 

We exist to transform our customers and change lives 

Who We're Looking For

As a Product Owner in Shipping, you will partner with Product Strategy and Engineering teams to drive continuous innovation and maintain excellence in our established parcel shipping solution. You'll accelerate development velocity by bridging business requirements and technical implementation. Starting with discovery, you are inquisitive to understanding customer problems focused on delivering great outcomes. This ongoing habit promotes the behavior and mindset required for priority management, the development process, and customer approval of new features and enhancements that deliver the right outcomes. 

Our ERP integrated shipping solution automates warehouse shipping operations for maximum efficiency and cost optimization in the pack to ship workflow. This role requires product development expertise, outside-in customer centricity and unrelenting dedication to delivering high quality value to our customers as quickly as possible. If you're energized by meaningful product work in a collaborative, mission-driven environment and you want to see your decisions matter, then this is the right role for you. 

What You'll Do:  

• Accelerate delivery velocity by translating strategic goals into precise functional specifications and user stories that give engineering the clarity needed to build the right thing, fast 

• Own prioritization and make tough, informed and data driven calls that balance new feature development, stability, and customer-reported issues to maximize value at every sprint 

• Build relationships with customers surfacing real-world insights that shape a ruthlessly focused roadmap - one that evolves what customers value, not just what sounds good 

• Partner with engineering to define technical and functional approaches that drive consistent design patterns, reduce rework, and produce maintainable solutions that fit seamlessly into warehouse workflows 

• Champion cross-functional alignment by connecting Engineering, Product Strategy, Sales, and Support - accelerating feedback loops and ensuring everyone is building toward the same customer outcome 

• Apply ERP and modern tech expertise (particularly NetSuite and AWS) to shape solutions that are architecturally sound, scalable, and genuinely elevate the user experience 

• Stay ahead of the ecosystem - tracking NetSuite updates, carrier API changes, AI advancements, and industry shifts to anticipate what's coming and position the product to evolve ahead of it 

• Elevate product documentation by partnering with Technical Writers to produce content that's accurate, clear, and reduces the support burden on customers and internal teams 

• Validate and triage support-submitted issues, strategically separating what needs immediate attention from what belongs on the roadmap - keeping quality high without sacrificing momentum 

• Serve as a go-to resource for sales, services and support teams on complex customer use cases, ensuring proposed solutions are viable, scalable, and protect the integrity of the product 

 What You Need: 

• Proven ability to translate complexity into clarity - you've turned ambiguous business requirements into functional specs that engineering teams could actually build from, and you have results to show for it 

• Product lifecycle ownership experience - including strategic prioritization of features that balance customer value, business impact, and system stability 

• Strong communication across all channels - written, verbal, and visual - with a track record of bridging technical and business perspectives to drive alignment without unnecessary back-and-forth 

• Hands-on experience managing an established product with an active customer base - you know how to balance the tension between innovation and not breaking what works 

• Working knowledge of ERP systems, preferably NetSuite - you understand how they're architected, where their constraints live, and how integrations behave in practice 

• Practical experience with AI technologies - whether you've integrated AI capabilities into a product, used AI to enhance your own workflow, or are genuinely passionate about applying it in real business contexts 

• Self-directed and organized under pressure - you manage multiple competing priorities without losing focus on what matters most, and you don't need a lot of hand-holding to deliver 

Preferred Qualifications: 

• Familiarity with cloud architecture and AWS services, and how to leverage them for reliable, scalable product solutions 

• Experience with shipping carrier APIs, rate shopping logic, or multi-carrier integration platforms 

• Background in eCommerce, warehouse operations, parcel shipping, or logistics that gives you genuine industry context 

• Experience coordinating or contributing to product documentation for complex, technical functionality 

• Bachelor's degree in business, supply chain, computer science, or equivalent practical experience that demonstrates analytical thinking and domain knowledge 

Additional Information 

Quarterly travel requiring approximately 15% 

Why RF-SMART 

RF-SMART has been transforming supply chain and warehouse operations since 1982 - and we're still growing. Our 94% employee retention rate isn't an accident; it reflects a culture where people do meaningful work, feel like they belong, and genuinely look out for each other. You won't find layers of bureaucracy here - you'll find smart, collaborative people who care about getting it right for customers. 

Selection Process 

Our thoughtful interview process is designed to be conversational and give you insight into our team and product. It typically includes initial screening, discussions with the hiring manager and team members, and a chance to demonstrate your product ownership approach. 

Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status).

General Information:  The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.

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