Product Owner - Policy Admin

We need an ambitious, curious leader to become a Product Owner- Policy Admin on the newly formed AAA Business Operations Team to help drive the biggest change in the company’s history.

The Opportunity – Why Join

Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people’s lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America’s most trusted brands.  We have embarked on a mission to double in size - Becoming one of the largest providers in the US.  These facts showcase why we're the right choice:

• On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies
• On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA
• On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview)
• On culture: USA Today named us 2025 top workplace nationwide.  We believe the job of an insurance company is to do good.  Our mission is to help our members during what is often the hardest times in their lives.  We pick up the phone to people who have lost loved ones and offer our genuine support.  That is why we will always put human connection at the heart of what we do - always being there to talk to our members person to person.  We believe the job of an insurance company is to pay out.  That is what insurance is for.  Most of our members have real life policies - policies that bring peace of mind during life, and genuine support in the event of death.  We are not here to chase the super-rich with annuities and wealth management products.   AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need.

How You’ll Work

• Work Solution: Hybrid (Tuesday- Thursday) or Remote (USA)
• Relocation Eligibility: Available 

What We Bring to the Table

• Hybrid work environment that promotes work-life balance
• Comprehensive medical, dental, and vision coverage starting from your first day
• Employer 401k match and employer contribution to a pension plan
• Generous PTO and paid parental leave to support your family needs
• Various associate resource groups and community involvement initiatives

The Role

You will be joining a small, newly formed but highly visible Business Operations Team to lead and deliver the most strategic and high-impact initiatives in the company’s history. These projects are complex, high-priority, and carry multi-million dollar budgets. You will be the key driving force behind them—turning bold ideas into action and action into results.

AAA Life Insurance Company seeks a curious and creative Product Owner to join our Policy Admin Team. The Policy Administration team was the pioneer of AAA Life’s digital transformation effort. In this role, you’ll be building upon this effort, defining our administration systems’ north star, and leading a team to get there. The successful candidate will develop a deep understanding of the AAA Life product suite, how they’re distributed, and the human and algorithmic steps it takes for an application to become a policy. You will be working cross-functionally with distribution, compliance, underwriting, and actuaries to fully understand and optimize complex insurance products and business processes. 

In this role, you’ll run your own scrum team of developers and quality assurance engineers and collaborate with product designers and business analysts to execute the product roadmap to meet our business needs. You will play a key role in “build or buy” decisions and manage vendors and their configuration vs customization decisions. 

The Next Phase

Our mission is to provide those services for as many people as we can. To achieve that we need to evolve.  We need to boldly embrace innovation and technology.  Your leadership will help us deliver on our mission together and achieve our transformation.  At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grows. If you are drawn to an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn’t just a promise—it is our driving force.

Position Responsibilities

• Develop the product strategy that supports the business’s goals.
• Advocate for great user experiences when coordinating product development with business stakeholders to align priorities. 
• Own the platform strategy – long-term system health, scalability, and architectural tradeoffs. 
• Build or refine features to strengthen and grow our product portfolio while balancing against regulatory restrictions or business constraints. 
• Be comfortable standing behind product decisions in a highly constrained and ambiguous environment. 
• Lead the product development process from evangelizing the roadmap to creating detailed product requirements and managing prioritization.
• Collaborate with engineering leadership, product designers, and a Scrum team of developers to execute the product vision. 
• Oversee production issues and resolution by coordinating across other product teams and 3rd party vendors. 
• Use quantitative and qualitative data to understand customer needs and drive decision making. 

Core Competencies – How You Will Contribute

• Turns Ideas Into Outcomes – Achieves stretch results. Strong bias for action with sense of urgency and high energy. Practices collaborative working environment to achieve more. Able to work independently execute tasks and projects with limited oversight
• Customer Value Obsessed – Able to understand customer’s perspective and needs. Viewed as business partner by external and internal customers. Anticipates customer needs to ensure no barriers to doing business
• Communicates With Purpose - Candid, clear and concise in communication. Effectively matches style, tone and method to audience. Connects with intended audience. Manages communication and feedback within the organization
• Builds Trust – Able to deal effectively with people in order to get work accomplished. Adjusts approach to fit the interpersonal style/needs of others. Recognizes the impact of one’s behavior on others. Utilizes technical and business contacts to meet job responsibilities
• Balances Vision and Detail – Able to align personal work objectives with the organization’s strategic plan and objectives. Maintains perspective between the overall picture and tactical details while demonstrating forward thinking about tomorrow’s issues
• Unwavering Curiosity – Understands business drivers and activities. Proactively works to stay on top of industry trends and maintain skills with various tools
• Gets Details Right – Able to review data/documents for accuracy and consistency, keep records accurate and up to date, and take action to reduce error. Familiar with basic analytical and operational QA practices.

Basic Required Qualifications 

• Bachelor's degree or relevant work experience.
• 5+ years of work experience with 3+ years as a product manager or product owner.
• A track record of increasing responsibility in product management.
• Highly effective at building collaborative relationships across an organization. 
• Experience developing and deploying features for a highly considered product or service. 
• Strong understanding of agile principles and practices, with experience in managing backlogs, writing user stories, and facilitating sprints. 
• Proficiency in agile tools and software (e.g., JIRA, Confluence). 
• Strong analytical and problem-solving abilities, with a knack for identifying and resolving issues efficiently.
• Excellent verbal and written communication skills, capable of articulating complex concepts clearly to various audiences. 
• Meticulous attention to detail with the tenacity to pursue complex problems. 

Preferred Qualifications

• Experience at a high-growth startup, consulting, or within insurance or financial services is a plus.
• Familiarity with business analysis tools (e.g., Microsoft Excel, Miro) is advantageous. 
• Knowledge of SQL and Business Intelligence tools like PowerBI or Tableau.

Essential Job Functions

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate.  Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.

#LI-Remote