Product Owner

The best CMMS for healthcare maintenance professionals.​​

• Works together with Product Managers to ensure backlog priorities reflect the broader product strategy, market needs, and customer feedback. 

• Collaborates with the Product Manager to balance new feature development, technical debt, and customer-driven enhancements within each release. 

• Provides Product Managers with ongoing visibility into team capacity, sprint progress, and emerging issues that may impact the roadmap. 

• Be a missionary for our customers’ needs and challenges. Define the most impactful customer needs by developing relationships across a number of internal and external stakeholders. 

• Develop and implement a prioritization framework to ensure we are building and shipping the most meaningful product. 

• Produce product documentation and ensure the development organization has clear objectives. 

• Review incoming support tickets and define bug resolution steps, working with engineering teams to prioritize and deliver key functionality to clients 

• Use an effective combination of research, data, and product intuition to make timely decisions. 

• Champion the integration of AI-driven design principles across the product suite, ensuring AI focused workflows are presented through intuitive, accessible user interfaces. 

• Participate in user research and usability testing to validate that features improve task efficiency without introducing user confusion or over-reliance. 

• Ensure product features and data handling practices adhere to relevant healthcare compliance frameworks, including HIPAA, SOC 2, and applicable state regulations, working closely with Legal, Security, and Engineering. 

• Support the development of self-serve onboarding flows, in-app guidance, and product-led growth (PLG) mechanisms that reduce time-to-value and lower implementation overhead for enterprise customers. 

• 2+ years of relevant experience in a product or business analytics role. 

• Product management/ownership experience in scaling B2B SaaS organizations. 

• Strong background in data-informed decision-making. 

• Ability to narrate analytical results to teammates and executives in a useful, concise, and actionable way. 

• A natural, deep curiosity that drives investigation and deep analysis, and excitement to engage with end users and deeply understand customer needs. 

• Entrepreneurial — flexibility when a process has not been established and ownership to build process when appropriate. 

• Successful record of setting and meeting timelines and goals. 

• Practical solution mindset. 

• Ability to interface with all types of stakeholders and partner with every single department. 

• Familiarity with UX research methodologies, design systems, and user-centered design processes; experience working closely with product managers. 

• Experience with customer lifecycle management tools, product analytics platforms (e.g., Pendo), and CRM systems. 

• Exposure to HIPAA, SOC 2, or other healthcare and enterprise compliance frameworks. 

• Experience defining or contributing to API/integration strategy in a multi-tenant SaaS environment. 

• Familiarity with agile/scrum methodologies and modern product development tooling (e.g., Azure DevOps, Aha, or similar). 

• Customer inspired.
• Solutions-first.
• One team.
• Impactful experts.

Powered by JazzHR