Product Operations Manager - Customer Beta Programs
Five9 is seeking an experienced and dynamic Product Operations Manager to become a pivotal member of our Product Management department. This role focuses on administration and coordination of beta programs with internal teams and customers. The ideal candidate will possess a robust background in project management, with a demonstrable ability to coordinate teams and lead projects to completion. Enterprise software experience preferred.
Key Responsibilities:
• Beta Program Administration: Working closely with internal teams, understand and provide up to date tracking of all work items associated with Beta program readiness, as well as customer status in beta. • Communication: Facilitate regular meetings with internal and customer teams to ensure tasks are being completed on time. • Documentation: Ensure documentation on particular beta programs is maintained, up to date, and accessible to the correct parties. • Feedback: Ensure accurate collection of customer feedback on beta programs and communication to relevant parties.
Key Qualifications:
• 3+ years of direct experience in Project Management, enterprise software experience preferred such as SaaS, CX (Customer Experience) Software, CRM, Salesforce, etc. • Demonstrable experience interacting across multiple internal teams as a project manager. • Demonstrable experience interacting and communicating directly with customers as a project manager. • Exceptional collaborative skills, capable of working across various teams to ensure the success of beta programs and the seamless introduction of new products. • JIRA & Salesforce experience preferred
Educational Requirements:
A bachelor's degree in business, Project Management, Engineering, or a related field. A master's degree or relevant project management certification (e.g., PMP) is highly regarded.
Company Benefits
• Company stocks • Annual merit increase based on performance • 15% night shift differential pay • Paid Leave with Cash Conversion • HMO with free dependents • Retirement Plan • Life Insurance
While on work from home setup: Internet and meal allowance are provided Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)