Product Manager, Pixel Help and Diagnostics

Product Manager, Pixel Help and Diagnostics - Google Careers

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Product Manager, Pixel Help and Diagnostics

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corporate_fareGoogleplaceMountain View, CA, USA; San Francisco, CA, USA

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Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

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XApplicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; San Francisco, CA, USA.

Minimum qualifications:

• Bachelor"s degree or equivalent practical experience.

• 5 years of experience in product management.

• Experience in User Experience (UX) and developing consumer products.

• Experience developing consumer software and hardware products.

• Experience leading cross-functional collaboration and managing product decisions.

Preferred qualifications:

• Experience inventing innovative and user-friendly products.
• Experience with health/customer support systems and large language model (LLM) chatbot agents.
• Experience creating product requirement documents (PRDs).
• Experience working in the Product Management job family.

About the job

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.

In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.

One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world"s information. We"re responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.

The customer support experience is key to users perception of products, their trust in the brand, and their loyalty to the product. We aim to provide a comprehensive, seamless customer support experience with Pixel Help, an on-device AI-powered support agent. Additionally, we aim to create a suite of easily accessible on-device diagnostics, troubleshooters, and health signals that provide glanceable reassurance to users. In this role, you will address gaps in our telemetry coverage and partner with cross-functional teams to improve our capabilities while meeting our privacy and policy goals.

The Platforms and Devices team encompasses Google"s various computing software platforms across environments (desktop, mobile, applications), as well as our first party devices and services that combine the best of Google AI, software, and hardware. Teams across this area research, design, and develop new technologies to make our user"s interaction with computing faster and more seamless, building innovative experiences for our users around the world.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $163000 - $237000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Develop and execute a multi-year roadmap for Pixel Help and Device Health, including a suite of intelligent, AI-powered support and user tools for understanding and managing device performance.
• Set clear priorities and success metrics for improving user trust and satisfaction with Pixel products.
• Lead the identification and pursuit of innovative solutions across Android, Pixel Software and Hardware, Silicon, Customer Support, and other teams within Google.
• Partner with cross-functional teams to build diagnostics, cloud-based support systems, and large language model (LLM) chatbot agents.
• Develop proactive monitoring for in-field issues and address major telemetry gaps affecting product quality metrics.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google"s Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

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