Product Manager IV

Kaiser Permanente

Hillsboro, OR

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JOB DETAILS

SKILLS

Agile Programming Methodologies, Analysis Skills, Backlog Prioritization, Best Practices, Business Administration, Business Analysis, Business Case, Business Processes, Business Solutions, Business Support, Candidate Screening, Charge Capture, Clinical Study Publications, Coaching, Communication Skills, Competitive Research, Computer Science, Conflict Resolution, Cross-Functional, Customer Relations, Customer/Client Research, Data Analysis, Debugging Skills, Denials Management, Detail Oriented, Diversity, Documentation, Federal Laws and Regulations, Financial Reporting, Functional Analysis, Healthcare, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Information Technology Consulting, Leadership, Maintain Compliance, Management of Information Systems/Technology (MIS), Medical Billing, Medical Coding, Mentoring, Needs Assessment, Negotiation Skills, Operational Support, Organizational Skills, Payment Posting, Performance Analysis, Performance Metrics, Problem Solving Skills, Product Demonstration, Product Design, Product Development, Product Lifecycle Management, Product Management, Product Planning, Product Strategy, Product Support, Production Support, Project Planning, Project/Program Management, Prototyping, Reconciliation, Regulatory Compliance, Relationship Management, Reporting Dashboards, Resolve Customer Issues, Return on Investment (ROI), Risk Management, Scrum Project Management and Software Development, Social Sciences, State Laws and Regulations, Status Reports, Strategic Planning, Systems Administration/Management, Systems Analysis, Team Player, Technical Leadership, Technical Support, Technical Writing, Testing, Time Management, Training/Teaching, User Experience Design (UXD), User Interface/Experience (UI/UX), Vendor/Supplier Management

LOCATION

Hillsboro, OR

POSTED

1 day ago

Overview: The Product Manager will manage the Middle and Back Revenue Cycle portfolio across multiple IT organizations and align with strategic business goals across Middle and Back Revenue Cycle operational departments. Responsible and accountable for achieving outcomes from initiation to close-out in specified timeframes and delivering agreed upon product roadmap. Middle and Back revenue cycle includes Clinical Documentation, Charge Capture, Coding, Claims Creation and Submission, Denials Management, Payment Posting and Reconciliation, Patient Collections, Revenue Integrity. Job Summary: This senior individual contributor role is primarily responsible for defining product strategy and vision, developing product roadmaps from ideation to launch, and making decisions on new products or enhancements to bring to market. This includes developing product enhancements based on validated learnings, serving as a facilitator for product teams and diverse stakeholder groups across the organization, and collaborating with operations teams and market stakeholders to support product adoption. This role is also responsible for performing internal and external discovery for new and existing products, validating solutions with end users, funneling learnings to product roadmaps, tracking outcomes and key performance indicators, and partnering with product team members to solve user problems. Essential Responsibilities: + Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; recognizing and capitalizing on improvement opportunities. + Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; adapting to and learning from change, difficulties, and feedback. + Defines product strategy and vision, and develops product roadmaps from ideation to launch by making decisions on new products or enhancements to bring to market; evaluating potential business process changes, system impacts, and flow concepts to determine the viability of implementing desired enhancements; providing an end-to-end holistic view of how specific business processes and internal system configurations impact the user experience; developing business cases for new products, improvements to existing products, and/or business ventures; defining, managing, and avoiding technical debt as appropriate; developing product enhancements based on validated learnings; ensuring documentation clearly communicates customer/stakeholder needs to the product team; and working with team members to clarify features and requirements as necessary. + Serves as a facilitator for the product team and diverse stakeholder groups across the organization throughout the product management life cycle by coordinating the resolution of inter-squad, cross-product and external dependencies, roadblocks and constraints; collaborating with operations teams and market stakeholders to support product adoption; coordinating training efforts to build readiness for production support and operational readiness teams; leading feature demos for stakeholders; providing product expertise, peer training, and consultation as appropriate; and adhering to enterprise compliance standards and managing technology risks appropriately. + Performs internal and external discovery for new and existing products by collaborating with business partners to identify needs; identifying marketplace innovation; prototyping and validating with end users with support from UX design and research, engineering, and other stakeholders as appropriate; and funneling learnings to the product roadmap. + Tracks outcomes and key performance indicators by defining and tracking KPIs and performance metrics (e.g., speed, quality, etc.); reviewing analytical dashboards and assessing KPI alignment; and developing and/or maintaining ad hoc reports, status updates, and presentation decks for key stakeholders. + Partners with product team members to solve user problems by prioritizing the work backlog to ensure balance across new development, non-functional requirements, and technical work (e.g., maintenance, support, technical debt, etc.); and collaborating on competitive and user research/testing, experimentation, and/or design thinking initiatives. Knowledge, Skills and Abilities: (Core) + Ambiguity/Uncertainty Management + Attention to Detail + Business Knowledge + Communication + Critical Thinking + Cross-Group Collaboration + Decision Making + Dependability + Diversity, Equity, and Inclusion Support + Drives Results + Facilitation Skills + Health Care Industry + Influencing Others + Integrity + Learning Agility + Organizational Savvy + Problem Solving + Short- and Long-term Learning & Recall + Teamwork + Topic-Specific Communication Knowledge, Skills and Abilities: (Functional) + Analytical Skills + Client Focus + Conflict Resolution + Cross Department Coordination + Debugging and Troubleshooting + Delegation + Demonstrating Personal Flexibility + Getting Work Done Through Others + IT Service Design and Introduction + IT Service Improvement + IT Standards, Procedures & Policies + ITIL (Information Technology Infrastructure Library) Consultation + Innovative Mindset + Managing Diverse Relationships + Mentoring and Coaching + Negotiation + Organizational Skills + Relationship Building + Risk Management + Technical Communication + Technical Documentation + Vendor Management Minimum Qualifications: + Bachelors degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field and minimum five (5) years experience in product management, project management, IT consulting, product development or support, business/system analysis, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement. Advanced degrees may be substituted for a portion of the work experience requirements. + Minimum two (2) years experience working with agile teams, including familiarity with scrum ceremonies and agile best practices. + Minimum one (1) year experience in a leadership role with or without direct reports. Preferred Qualifications: + Master's degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field. + Three (3) years stakeholder management experience. + Three (3) years experience working with product ideation and design thinking. + Three (3) years experience implementing large or complex projects or programs, including designing and evaluating for scale based on the size of implementation. + Three (3) years experience in business analysis. + One (1) year healthcare experience. + Two (2) years project management experience. + Four (4) years experience conducting ROI analysis and quantifying value of business initiatives. + Three (3) years experience in strategic planning and building product roadmaps. + Two (2) years data analytics experience. + Four (4) years experience developing and validating business cases, including identifying value of investment projects. COMPANY: KAISER TITLE: Product Manager IV LOCATION: Hillsboro, Oregon REQNUMBER: 1422196 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

About the Company

Kaiser Permanente

At Kaiser Permanente, we are relentless in our pursuit of excellence. Driven by our mission to provide the highest quality preventive medicine, we are committed to eliminating health care disparities, and to making lives better through innovation, technology, and research. Our desire to deliver the best possible care inspires us to promote wellness among our members, communities, and each other. It also fuels our belief that everyone — regardless of circumstance — deserves access to affordable care, which further drives our motivation to expand our reach. Founded nearly 80 years ago, our unique business model sets us apart — positioning us to drive improvements across the industry and around the world.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Healthcare Services

FOUNDED

1945

WEBSITE

http://www.kp.org/careers