Product Manager Digital Experience

Product Manager, Digital Experience - 59143 - Mission Pet Health

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Product Manager, Digital Experience

General Information

Ref #

52817

Department

Data / technology

Job Site

Mission Pet Health

Date Published

07-16-2026

Pay Class

Full-Time

Job Description

Job Description

Our digital experience platform is the front door through which pet owners engage with their care and stay connected to the hospitals they trust - and increasingly, the platform that helps us reach the right client with the right message at the right time. This PM will own the roadmap and execution for a set of client and hospital facing digital experiences, with the goal of driving repeat visits, deepening client loyalty, and increasing revenue per hospital. You'll also partner closely with our Intelligence Platform team to ensure the signals your products generate power smarter, more personalized client engagement, and to bring early intelligence-driven features into the client experience.

This is a high-ownership role on a small, fast-moving team. You'll work across a multi-PIMS environment with real complexity - replacing legacy vendor tools with owned infrastructure, and evolving the digital experience as the platform grows. You'll partner directly with engineering, field teams, hospital staff, and our data science function to make it real.

What You'll Do

Roadmap & Prioritization

• Own the roadmap for Mission's digital experience, ensuring the products work together as a coherent experience for clients and hospital teams, not a set of disconnected tools
• Define how the digital experience evolves to deepen client relationships, increase engagement, and drive conversion on key revenue actions
• Define scope boundaries and integration points across the digital experience - including where intelligence-driven personalization plugs in
• Make clear prioritization decisions across a broad portfolio - weighing hospital need, client impact, and technical feasibility

Execution & Delivery

• Drive end-to-end product delivery - from problem definition and spec through build, launch, and iteration - across the digital experience
• Partner with engineering, design, and clinical operations to ship features that work in the real context of how clients and care teams interact
• Define success metrics, instrument features, and lead structured outcome reviews after every launch
• Own launch management in partnership with Go-To-Market teams: ensure every release has a communication plan, training materials where needed, and a clear path to adoption

Client & Field Partnership

• Develop a deep understanding of how clients and hospital teams engage with Mission's digital products - what drives conversion, retention, and lifetime value
• Work with hospital and regional teams to understand how the digital experience affects care team workflows and client interactions in practice
• Build and maintain trust with hospital staff and field teams: communicate clearly about what's coming, when, and why - well ahead of go-live
• Communicate proactively with internal stakeholders - Marketing, clinical operations, and regional leadership - about what's shipping, why, and what it means for their teams

Platform Thinking & Intelligence Partnership

• Develop a working understanding of the PIMS landscape Mission operates across - enough to make informed sequencing and integration decisions in partnership with engineering
• Serve as the day-to-day translator between the digital experience roadmap and the intelligence platform's capabilities - you don't own the models, but you own where and how their outputs show up for clients and hospital staff

Responsibilities and Benefits

Requirements

Required

• 5+ years in product management with direct ownership of consumer-facing digital products
• Demonstrated ability to manage a multi-product roadmap
• Experience owning products through complex rollouts that require operational change management, not just software launches
• Clear communicator who can align field, clinical, and executive stakeholder

About Mission Pet Health

Mission Pet Health operates a growing network of veterinary hospitals and pet health services. We're committed to making high-quality pet care accessible and to building lasting relationships with pet owners across our markets. Our client experience products are central to that mission - they're how clients experience Mission Pet Health between visits, and how we build trust that keeps them coming back.

Mission Pet Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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