Product Innovation Manager - Telehealth Services

General Hours: Monday through Friday (typically days)

Exempt/Non-Exempt: Exempt (Salaried)

Department: Corporate –Innovation 

Schedule: Full Time (1.0 FTE)

SUMMARY

The Product Innovation Manager is responsible for successfully bringing Avel’s products to market by bridging the gap among the different departments involved, including Clinical Teams, IT, Business Development, Customer Support, Marketing and Legal. They manage the products through the product life cycle, from concept to end of line and develop and maintain a product roadmap. The Product Innovation Manager works within the Product Innovation team whose goals include creation, launch and refinement of products that meet consumers’ needs. This role will manage product reviews and product development including supporting business plans, work plans, pricings, contract work, marketing messages, business development product training and other key aspects of the project. In addition, the Product Innovation Manager will be responsible for supporting rapid cycle improvement and obtaining and maintaining product success as well as understanding customer and competitor market. The Product Innovation Manager requires self-direction, responsibility and excellent interpersonal skills.   

ESSENTIAL FUNCTIONS  

1. Facilitates the design and implementation of new service lines partnering with multiple stakeholders. Ensures effective coordination of cross-functional project teams. Coordinates regular meetings and ensure that all team members are kept up to date of group goals, activities and policies and timelines. Build support for the product strategy with key internal stakeholders.  
2. Facilitates the growth and the day-to-day operations of pilots in conjunction with clinical leadership and multi-disciplinary teams. Ensures clarity of program goals and objectives and achievement of those objectives. Reviews and escalates issues related to budget, clinical quality indicators, operational performance, and customer satisfaction during the ramp up, adjusting operations to address performance issues.  
3. Works closely with the service lines, leaders, and partners to manage the product from concept to end-of-life. This includes market intelligence, conception, user research, design and prototyping, development, pilot, launch, measurement, iteration and retirement. 
4. Leads product initiatives independently, engaging leadership as appropriate. 
5. Develops and owns the planning and Product Roadmap for both new and existing products; including defining the product vision, strategy and developing education materials for the business development team.  
6. Regularly engages the target market to understand customers’ needs and wants. Defines product requirements and manages the development of the product according to customer themes.  
7. Understands and articulates the value of the product to customers and understands their willingness to pay; collaborating with Marketing to communicate these concepts. 
8. Develops and monitors KPIs and metrics across product performance, product effectiveness, customer satisfaction and process execution to ensure performance expectations are met.  
9. Executes process improvement solutions using data analysis and optimization tools to support strategic process improvement plans.  
10. Refines business plans for new service lines, including modifying service scope, technology solution, pricing, or metrics to meet customer and hub needs. Identifying sources of revenue for long term sustainability. 

ESSENTIAL QUALIFICATIONS: The individual must be able to work the hours specified above. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform these essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, so long as the accommodations do not cause undue hardship to the employer.  

REQUIRED EDUCATION and/or EXPERIENCE:  

• Bachelor’s degree from a four-year college or university in Business Management/Economics, Healthcare, Public Administration or a related field is required. Master’s degree preferred. 

• At least three to five years of Product Management or related experience required. 

• Health care experience preferred. Clinical experience preferred. 

ABOUT AVEL eCARE

Avel eCare is a nationally recognized telemedicine care provider offering the largest and most comprehensive virtual health networks in the world. Based in Sioux Falls, South Dakota, Avel operates a multispecialty telemedicine network, partnering with more than 650 health care systems, rural hospitals, outpatient clinics, long-term care facilities, school districts, prisons, skilled nursing facilities and law enforcement agencies to deliver innovative telemedicine care across the country.

During the past three decades, Avel has developed eight distinct telehealth services, —Behavioral Health, Critical Care, Emergency, Hospitalist, Pharmacy, Specialty Care, Senior Care and School Health—in response to needs expressed by the communities and clinicians whom Avel serves. Within the past year alone, Avel’s virtual health care delivery model has impacted the lives of nearly two million patients. The efficiency of these telehealth services have saved health care costs and unnecessary time and travel for patients and physicians. On a national and world level, we are a model of how telehealth presents effective solutions today and tomorrow’s most daunting challenges. 

An innovative spirit among Avel eCare employees provided the spark that started Avel eCare’s telemedicine movement and is what continues to fuel our ability to transform the way healthcare is delivered across the world today. When you join the Avel team, you’ll appreciate the dedication, collaboration and support of other highly skilled professionals who work with you onsite in our virtual hospital hub or through our remote workforce.

MISSION

Every person and every community deserves access to high quality care. Avel’s experts collaborate with local clinicians through telemedicine, to deliver high quality care when and where it’s needed.

VISION

Avel eCare serves as a catalyst for change. We are creating a future of health care without boundaries through Service, Quality, Collaboration, and Innovation.