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Product Improvement Manager

Choice Hotels

Maryland, MD

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JOB DETAILS
SKILLS
Administrative Skills, Architectural Services, Budget Management, Budget Reporting, Communication Skills, Construction, Corporate Policies, Customer Relations, Customer Support/Service, Desktop PC, Detail Oriented, Entrepreneurship, Expense Reports, Financial Management, Franchise Development, Hotel Construction, Hotel Industry, Incentive Programs, Leadership, Licensing Negotiations, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Negotiation Skills, Operational Improvement, Presentation/Verbal Skills, Product Development, Restaurant, Retail, Willing to Travel, Writing Skills, eCommerce
LOCATION
Maryland, MD
POSTED
30+ days ago
JOB SUMMARY: The Product Improvement Manager is responsible for evaluating hotels and developing Product Improvement Plans (PIPs) for Conversion, Reposition, Relicensing, and Renewal candidate hotels. This role partners closely with Franchise Development, Franchise Services, and Owner & Portfolio Strategy teams to support corporate net growth goals while ensuring brand standards, product quality, and consistency are maintained. The role provides expert recommendations to internal committees regarding hotel building suitability for brand approval decisions. ORGANIZATIONAL IMPACT: Operates as an individual contributor with no direct reports. Exercises independent judgment within established brand standards and guidelines. Influences brand quality, owner experience, and long‑term asset performance through renovation planning and negotiation. KEY RESPONSIBILITIES: Organize and schedule desktop and field‑based Product Improvement Plans (PIPs), clearly communicating timing, requirements, and expectations to all stakeholders. Evaluate hotel surroundings, building age, and physical condition to develop comprehensive renovation plans aligned with brand standards and guest experience expectations. Accurately assess and predict renovation scope of work required to achieve brand compliance and desired guest satisfaction outcomes. Maintain current knowledge of brand direction, standards, and physical plant requirements. Negotiate PIPs with licensees and internal stakeholders, balancing brand integrity with individual circumstances and approved concessions. Educate and support internal and external stakeholders on renovation requirements, timelines, and the value of compliance. Build and maintain strong working relationships with Franchise Development, Franchise Services, Owner & Portfolio Strategy teams, and licensees. Manage travel, budgets, and expense reporting in alignment with company policies and fiscal responsibility standards. Support administrative and cross‑functional initiatives as needed by the Product Improvement team. QUALIFICATIONS: Bachelor’s degree or an equivalent combination of education and relevant work experience. Approximately 5+ years of experience in hotel operations, product improvement, renovations, or a related field. Strong negotiation, influencing, and stakeholder management skills. Working knowledge of architectural, design, and construction fundamentals as applied to hospitality environments. High attention to detail with the ability to manage multiple priorities independently in a fast‑paced environment. Strong verbal and written communication skills. Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint). Demonstrated ability to uphold Choice Hotels’ cultural values, including collaboration, integrity, inclusion, innovation, and customer focus. TRAVEL & OTHER REQUIREMENTS: Ability to travel up to 25% as required COMPENSATION & SALARY RANGE: Salary Range: $114,907 - $135,000 This role is also eligible for an annual bonus under Choice’s Management Incentive Plan (MIP). Pay ranges listed are what Choice Hotels reasonably expects to pay. Actual pay may be higher or lower and ranges may be adjusted in the future. Pay positioning within the range is influenced by factors including—but not limited to—education, experience, skills, certifications, performance, geographic location, business needs, seniority, and travel requirements. Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few: Competitive compensation and benefits, including medical, dental, and vision coverage Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance Financial benefits for retirement and health savings Employee recognition programs Discounts at Choice hotels worldwide About Choice Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too. At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business. Our corporate office locations: North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail. Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail. Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown. Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role. Choice’s Cultural Values Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity Choice’s Leadership Principles Act with Intention | Lead with Authenticity | Grow & Deliver CONNECT THE WORLD THROUGH THE POWER OF HOSPITALITY We bring together the people, brand and technology that enable the success of others – welcoming every guest, every partner, everywhere their journey takes them. Visit http://careers.choicehotels.com to learn more.

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Choice Hotels