Product Development - Sr Program Manager & Client Delivery Lead

• Lead planning, execution, and delivery of customer-facing and internal software development programs across multiple workstreams.
• Develop and maintain program roadmaps, delivery plans, timelines, and resource forecasts.
• Facilitate Agile ceremonies (e.g., sprint planning, demos, retrospectives) and ensure consistent application of delivery processes.
• Proactively identify risks, dependencies, and bottlenecks—driving mitigation plans with senior leaders.
• Ensure programs are delivered on time, within scope, and within budget.

• Act as the senior delivery partner for high-value enterprise clients.
• Deeply understand client business goals, constraints, and technical environments to shape delivery strategies.
• Manage complex client expectations and escalations, ensuring transparency, accountability, and long-term trust.
• Drive value realization and ensure program outcomes by directly supporting client business objectives.
• Present program status, risks, and recommendations to senior client stakeholders and internal leadership team.

• Facilitate smooth program execution by working collaboratively with Account management, support, engineering, product and project management, QA, and DevOps teams to ensure alignment.
• Mentor and coach project managers across the organization.
• Lead post-mortems and continuous improvement initiatives, including scaling processes and improving velocity, quality, and predictability.
• Own delivery KPIs, including velocity, on-time delivery rate, and client satisfaction.
• Collaborate with leadership to support budgeting, resource planning, and portfolio prioritization.

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field (or equivalent experience).
• 5–10+ years of experience leading software development projects/programs in fast-paced enterprise-level environments or in a consulting.
• Strong understanding of software engineering processes, Agile/Scrum frameworks, and SDLC methodologies.
• Exceptional relationship management and communication skills, with experience presenting to senior leadership.
• Experience working closely with client-facing or customer success teams.
• Proven experience managing multi-team software development programs including offshore teams.
• Exceptional skills in time management and facilitation.

• Technical fluency to understand engineering challenges and constraints.
• Experience in change management and release management processes.
• Experience in proposal writing.
• Experience with tools such as Jira, Confluence, Trello, or similar.

• Strategic thinking and problem-solving.
• Leadership and team coordination.
• Customer-centric mindset.
• Risk management and decision-making.
• Excellent written and verbal communication.
• Technical aptitude and analytical thinking.
• Negotiation and conflict resolution.

Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.