Product Designer

Stefanini Group is hiring!

Stefanini is looking for a Product Designer (Dearborn, MI)

For quick apply, please reach out to Lovkesh Bharti at 248-727-2506/lovkesh.bharti@stefanini.com

This role is responsible for designing intuitive, engaging, and end-to-end user experiences across vehicles, digital products, and customer touchpoints. The designer applies research, analysis, and design expertise to create seamless interactions that align with user needs, brand values, and industry standards. This position also plays a key role in driving adoption through clear communication, training, and user-centered design within complex systems.

Responsibilities

• Conduct user research to understand needs, behaviors, and pain points, and translate insights into intuitive design solutions
• Map end-to-end user journeys to ensure cohesive and seamless experiences across all touchpoints
• Define and design user interactions across interfaces, including touch, voice, gesture, and digital platforms
• Develop clear and logical information architecture to support usability and accessibility
• Collaborate with translators and localization specialists to ensure consistent global experiences
• Analyze the full service ecosystem, including systems, stakeholders, and processes, to design integrated service experiences
• Apply accessibility and universal design principles throughout the design process
• Plan and execute usability testing and user research to validate and improve design effectiveness
• Advocate for user-centered design and maintain a high standard of design quality
• Utilize systems thinking and design methodologies to solve complex, cross-functional challenges

ServiceNow & Change Enablement 

• Design and execute Organizational Change Management (OCM) strategies for ServiceNow modules, including ITSM (Incident, Change, Problem, Request, Knowledge, CMDB), ITOM, ITAM, and BCM
• Partner with development teams to enhance user experience within ServiceNow Employee Center and Service Portal, including embedded guidance and in-tool help content
• Translate complex technical updates into clear, user-focused messaging ('what it means for you')
• Lead editorial strategy for release notes, knowledge content, and internal communications, ensuring clarity and accuracy
• Leverage ServiceNow reporting and dashboards to monitor adoption and identify workflow friction points
• Design targeted interventions to improve user adoption, data quality, and process compliance
• Develop and deliver training materials, including quick reference guides, video tutorials, and live sessions for stakeholders

Required Skills

• Training and enablement
• Application training
• Technical communication

Preferred Skills

Experience

• 5-8+ years of experience in UX, service design, or related fields
• Proven ability to work on complex systems and cross-functional initiatives

Preferred Experience

• ServiceNow certifications (e.g., Certified System Administrator or related specializations)
• Familiarity with Organizational Change Management (OCM) frameworks

Education Required

Education Preferred

**Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives***

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We will also speak with you about the process, including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are a CMM Level 5 company.

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