Product Concierge at Mercedes-Benz Dealership

$22/Hour + Paid Training + Luxury Brand Experience

You're not looking for another customer service job where you're hidden behind a desk.

You enjoy creating memorable experiences, helping people feel valued, and making every interaction count.

You notice the details others overlook. You take pride in professionalism, hospitality, and delivering service that exceeds expectations.

At Feldmann Imports Mercedes-Benz, we're looking for a Product Concierge who can help create the premium experience our customers expect from one of the world's most recognized luxury automotive brands.

If you're polished, people-focused, and passionate about creating unforgettable customer experiences, keep reading.

What You'll Do

As a Product Concierge, you'll serve as a key part of our Guest Relations team, helping create exceptional experiences for customers throughout their ownership journey.

You'll be the bridge between our luxury brand and the guests we serve, ensuring every interaction reflects the professionalism and hospitality that define the Mercedes-Benz experience.

Responsibilities Include:

Guest Relations & Customer Experience

• Serve as the primary contact for Vehicle Exchange Program (VEP) and Service guests
• Welcome guests with warmth, professionalism, and confidence
• Escort customers to appropriate departments and assist with navigation throughout the dealership
• Create memorable guest experiences from arrival to departure
• Assist customers with merchandise purchases and inventory restocking

Vehicle Delivery & Technology Support

• Conduct vehicle technology orientations and feature demonstrations
• Assist customers with Bluetooth pairing, garage door programming, Mercedes-Benz technology features, and connected services
• Ensure customers feel confident and comfortable using their vehicle's features
• Provide follow-up support and additional technology training when needed

Mercedes Me Connect Administration

• Ensure 100% Mercedes Me Connect activation or documented customer decline
• Manage account activations, deactivations, chargebacks, and account corrections
• Maintain accurate documentation and customer records
• Provide re-deliveries and follow-up assistance as needed

Special Events & Dealership Support

• Prepare vehicles for delivery experiences using bows, red carpets, chocolates, and premium presentation materials
• Support dealership events and customer appreciation activities
• Promote online reviews, customer testimonials, and social engagement opportunities
• Assist with product knowledge training and dealership initiatives
• Support special projects and guest experience programs

What Success Looks Like

In Your First 90 Days:

• Successfully complete onboarding and Mercedes-Benz product training
• Learn dealership guest experience standards and delivery procedures
• Demonstrate confidence with Mercedes-Benz technology platforms
• Build positive relationships with customers and team members
• Deliver consistently professional guest interactions
• Successfully manage Mercedes Me Connect activation processes

Long-Term Success Means:

• Becoming a trusted resource for customers and dealership staff
• Consistently creating memorable guest experiences
• Building expertise in Mercedes-Benz products and technology
• Maintaining exceptional customer satisfaction scores
• Contributing to customer loyalty and dealership reputation
• Growing into expanded customer experience and leadership opportunities

Hiring Process

We move quickly for the right person.

1. Complete the online application
2. Complete the REGI Assessment
3. Complete a One-Way Video Interview
4. Attend an In-Person Interview
5. Final Hiring Decision

What We're Looking For (Non-Negotiable)

• Exceptional customer service and hospitality skills
• Professional appearance and polished communication
• Strong interpersonal and relationship-building abilities
• High attention to detail and organizational skills
• Positive, energetic, and welcoming personality
• Comfortable learning and teaching vehicle technology features
• Strong follow-through and accountability
• Ability to manage multiple priorities in a fast-paced environment
• Tech-savvy and comfortable learning new systems
• Valid driver's license with a clean driving record
• Coachable and eager to learn

Preferred Experience:

• Luxury retail
• Hospitality
• Hotel or resort guest services
• Customer experience roles
• Concierge services
• Automotive customer service
• Event coordination

Compensation & Opportunity

• $22 per hour
• Full-time position
• Monday, Tuesday, Wednesday & Friday: 8:30 AM – 5:30 PM
• Thursday: Off
• Saturday: 8:30 AM – 5:00 PM
• Paid training and onboarding
• Ongoing professional development opportunities
• Long-term career growth opportunities
• Opportunity to build a career with a respected Mercedes-Benz dealership
• Exposure to luxury automotive operations and customer experience leadership

Employee Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with aggressive employer match
• Paid Time Off and Vacation
• Short-Term Disability Coverage
• Employee Vehicle Purchase Program
• Discounts on Vehicles, Products, and Services
• Health and Wellness Benefits
• Paid Training and Professional Development
• Closed on Major Holidays
• Long-Term Career Stability
• Schedules designed to help you get home earlier

Paid Holidays Include:

• New Year's Day
• Memorial Day
• July 4th
• Labor Day
• Thanksgiving
• Christmas Eve
• Christmas Day

About Feldmann Imports Mercedes-Benz

Feldmann Imports Mercedes-Benz is a family-owned dealership committed to delivering exceptional experiences through professionalism, hospitality, and service excellence.

Our mission is simple:

"We strive for excellence in everything we do while keeping a servant heart to leave a lasting legacy."

We invest heavily in our employees, promote from within, and create opportunities for people who want to build meaningful careers while representing one of the world's most respected luxury brands.

Why Join Feldmann Imports Mercedes-Benz

• Work with one of the region's premier Mercedes-Benz dealerships
• Be part of a culture focused on hospitality and customer experience
• Create memorable moments for customers every day
• Receive paid training and ongoing development
• Strong internal promotion and career advancement opportunities
• Family-owned organization with long-term stability
• Luxury dealership environment with high standards and strong support
• Opportunity to build a career in customer experience leadership
• Work alongside a team that values professionalism, service, and accountability

Not a Fit If

• You dislike interacting with customers throughout the day
• You struggle with attention to detail or organization
• You resist coaching, feedback, or accountability
• You prefer low standards and minimal expectations
• You become overwhelmed managing multiple priorities
• You are uncomfortable delivering high-touch customer experiences

Apply Today

If you're ready to create memorable customer experiences while representing one of the world's most recognized luxury automotive brands, apply today.

We're looking for professionals who take pride in hospitality, professionalism, and creating the kind of experience customers remember long after they leave the dealership.