Product & Applications Specialist

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each others abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
• Paid Sick Time

Join Our Team as a Product & Applications Specialist at Epiroc!

At Epiroc USA LLC, our Surface and Exploration Equipment and tools (SED) Division provide a broad range of products with the goal of maximizing customers drilling needs. We aim to ensure that customers get the best performance and total cost of ownership possible.

Epiroc USA LLC is currently recruiting an SED Product and Application Specialist. Our surface and exploration business line develops, manufactures, and markets a wide range of drilling equipment for use in the aggregate, construction, and mining markets. The Product and Application Specialist is a technical product and application expert in the markets they serve. They build strong relationships, act swiftly to reach goals, and confidently pursue results. Unaffected by change, they stay focused on strategy, work collaboratively with the Epiroc Product Companies, and ensure product availability matches customer needs now and in the future.

The work environment includes being exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions. The employee could be exposed to high, precarious places, toxic or caustic chemicals, risk of electrical shock and may be required to lift to fifty pounds. Noise protection is required in this role. This position is considered Safety Sensitive.

Work Location: Location to be in the Eastern United States, preferably closer to one of our service centers including Ludlow, MA, Harrisburg, PA, Milwaukee, WI or Austell, GA.

Work Type: Can be remote when not travelling. Involves 60% travelling

Responsibilities:

• Collaborate with Marketing Communications to develop sales and marketing tools, materials, and required training for the sales process (I.e., technical documentation and product specifications), and coordinate product exposure in the marketplace via various channels such as trade shows, demos and advertising.
• Forecasting, item setup, and market pricing in collaboration with Product Company. This includes ordering drills, to ensure alignment with changing market conditions and demand. Develop and communicate strategic market pricing, ensuring acceptable levels of sales profitability within the approved pricing discount structure.
• Identify trends and solutions, and report quality issues and improvements to enhance products, customer experience, and reduce warranty costs. Monitor PDI activities, track trends and work with the PC to lower defect frequency rates. This ensures equipment is ready for immediate use.
• Develop, coordinate, and oversee procedures for technical warranty and training initiatives across all market channels, collaborating closely with field technical support, company service centers, and dealer partner network to meet all training requirements.
• Gather and analyze present and future customer needs, engage in new product development, and conduct competitive research.
• Conduct used rig evaluations as needed, organizing inventory, pricing, and promoting for sale.
• Ensure strict oversight of drill rig repairs, maintenance, work orders and expense approvals to maximize maintenance efficiency. Collaborate closely with the parts and services group to identify strategies for lowering operating costs.
• Standardization of models and options for the product offering to ensure simplicity and rationalization. This includes managing the PMUs to reflect options offered for specific market.

Requirements:

• Bachelor of Science in business, finance or engineering or related discipline is preferred; equivalent combination of education and experience may be considered in lieu of degree.
• Minimum of 5 years of practical related experience in the mining or construction equipment and services field is highly preferred.
• Strong mechanical/technical background required for issue resolution, reasoning, and root cause analysis.
• Effective communication skills, including presenting information, writing reports, and responding to inquiries.
• Strong background in innovation, entrepreneurship, and creativity to identify opportunities to better support customers, sales, and market share growth.
• Proficient level skills in MS Office, specifically PowerPoint, Excel, and Outlook.
• Possess a valid drivers license and maintain required US Department of Labor, Mine Safety & Health Administration Training Certificates, or complete necessary training programs to acquire and keep up to date with all customer-specific site safety requirements.
• Travel extensively, up to 60%, for customer visits, testing/validation, training, lead generation, shows, conferences, factory interaction, etc., with mode (driving/air) and frequency based on location relative to US centers, dealers, and customers.
• Location to be in the Eastern United States, preferably closer to one of our service centers including Ludlow, MA, Harrisburg, PA, Milwaukee, WI or Austell, GA.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Any background check conducted will be evaluated through an individualized assessment, taking into account the jobs specific requirements and the candidates circumstances.

Salary Range: The salary for this position is between $111,233.00 - $166,850.00 annually, depending on experience and qualifications. This range reflects our commitment to fair pay based on skills, experience, and market standards. This role will also be eligible for 15% VC and company vehicle.

Employment at Epiroc is at-will, which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isnt just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com