Product Analyst - Payments

The Custom Group of Companies

New York, MA

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JOB DETAILS

SALARY

$70–$85 Per Hour

SKILLS

Acceptance Testing, Agile Programming Methodologies, Analysis Skills, Artificial Intelligence (AI), Atlassian JIRA, Backlog Prioritization, Business Analysis, Channel Strategies, Communication Skills, Continuous Improvement, Customer/Client Research, Detail Oriented, Emerging Technology, Establish Priorities, Financial Services, Incident Response, Industry/Trade Analysis, Messaging Technology, Onboarding, Operational Support, Organizational Skills, Performance Analysis, Performance Management, Performance Metrics, Plan Meetings, Process Improvement, Product Demonstration, Product Planning, Product Strategy, Product Support, Production Support, Prototyping, Requirements Management, Risk, Service Delivery, Software Testing, Strategic Planning, Technical Analysis, Technical Support, Transaction Processing/Management

LOCATION

New York, MA

POSTED

30+ days ago

Product Analyst Payment Systems
Financial Services
Boston MA or New York City NY Hybrid two to three days onsite
$70-$85 per hour W2
12+ months up to 3 years, with possible right to hire
No Corp to Corp or 3rd part agency

Overview
Our large financial services client is responsible for software development, quality assurance testing, and production operations supporting critical payment platforms. In this role, you will partner with stakeholders across payment services to deliver product enhancements that improve resiliency, performance, and overall service delivery.

Position Summary
The Product Analyst serves as a strategic partner to Product Owners, business leaders, and technology teams. This role focuses on business analysis, product planning, and delivery support to ensure technology solutions meet business requirements and customer outcomes across internal and external systems. The position plays a key role in modernizing payment systems and supporting a scalable and efficient product operating model.

Key Responsibilities:

Partner with business and technology stakeholders to define product requirements and support delivery of payment system enhancements
Support product strategy, roadmap planning, and requirements analysis aligned with risk, audit, and governance standards
Work within Agile teams to develop and refine user stories, manage backlogs, and support prioritization of features
Translate user feedback into product improvements and support release planning and roadmap execution
Coordinate stakeholder meetings, product demos, and user feedback sessions to drive continuous improvement
Perform business, industry, and technical analysis to support product decisions and prioritization
Support production operations and incident response to ensure system resiliency and performance
Lead and support user acceptance testing, onboarding, and training to drive product adoption
Monitor product performance and key metrics and provide recommendations for improvement
Develop a strong understanding of payment systems, customer needs, and internal applications

Required Skills and Experience:
3 to 5 years of experience as a Product Analyst or Business Analyst in a fast paced environment
Experience supporting payment systems, financial services, or transaction processing platforms preferred
Strong business analysis, requirements gathering, and documentation skills
Experience with roadmap planning, prototyping, and product delivery support
Hands on experience working in Agile environments
Strong communication skills with the ability to work across technical and business teams
Experience with Jira and Confluence required
Knowledge or experience integrating AI into product workflows or bring exposure to tools such as Copilot or similar platforms is a HUGE plus as well.
Exposure to data and messaging systems is a plus

Personal Attributes:
The ideal candidate is highly organized, detail oriented, and adaptable with a flexible approach to changing priorities.
They bring a positive can do attitude, are approachable, and willing to support the team where needed.
Someone with a strong curiosity around AI and emerging technologies along with a desire to continuously learn and improve would be a HUGE PLUS

Product Analyst - Payments

The Custom Group of Companies

New York, MA

About the Company

The Custom Group of Companies

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