Product Analyst

What makes ITG unique as a technology company is that our solutions ultimately impact the care of patients. Although

our skills are needed in a number of industries, we in ITG apply them specifically to the noble cause of healthcare. We

are "Healthcare Inspired." It is this guiding vision that pervades and positively influences every level of our organization.

It shapes our mission, defines our values, and brings our leaders and employees together in a shared enthusiasm for

their work, setting ITG apart as a uniquely purpose-driven company in the IT industry. As a part of that, we exist to

Raise the bar, Unlock possibilities, and Care like family.

HCA ITG Product Analysts I are detail-oriented professionals who leverage problem-solving skills and collaboration to

deliver exceptional support for Expanse EHR systems. Product Analysts I provide first-level assistance for clinical,

technical, and operational workflows, ensuring timely resolution of issues and maintaining system integrity. They

partner with stakeholders across ITG and clinical operations to understand user needs, troubleshoot problems, and

document solutions according to established standards.

CORE COMPETENCIES

• - EHR/Technical Troubleshooting
• - End User Follow-up
• - Documentation
• - Communication, Diplomacy and Advocacy
• - Testing
• - Implementation Knowledge
• - Facilitation/Presentation
• - Leadership
• - Planning

• Basic EHR Concepts – Understanding of electronic health record systems and their role in clinical workflows.
• Healthcare Terminology – Familiarity with common clinical and operational terms used in hospitals and clinics.
• IT Fundamentals – Basic knowledge of networking, system access, and troubleshooting principles.
• Take ownership of support initiatives and work closely with Team Lead and/or Manager with all support project planning activities
• Expanse Application Basics – Introductory understanding of Expanse modules and navigation
• Knowledge of testing best practices and skill in EHR implementation and support
• Ability to create project plans, understand dependencies, and drive towards identified milestones
• Monitor and triage incoming Incident tickets pertaining to EHR interface with applications
• Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.”

• 1+ year(s) of experience in a EHR Support Setting
• Healthcare experience (preferred)