Procurement Manager (Marketplace Operations)

Description

Procurement Manager

Location: Hybrid/Remote (DC/VA/MD Region)

Clearance: Secret

Procurement Manager

Location: Hybrid Remote / Washington, DC Metro Area

Clearance: Active Secret Clearance or ability to obtain

Position Overview

ActioNet is seeking an experienced Procurement Manager to support the planning, implementation, governance, and operation of an Enterprise E-Commerce Marketplace supporting technology products and services within a Federal environment.

The Procurement Manager serves as a key liaison among customers, suppliers, service providers, acquisition stakeholders, and delivery teams to ensure successful delivery of products and services through a structured, compliant, and customer-focused marketplace operating model.

This role requires a blend of procurement, service management, supplier management, governance, customer engagement, and operational leadership experience. The successful candidate will help define, maintain, and continuously improve marketplace offerings, vendor relationships, operational processes, documentation, reporting, and customer adoption activities.

The position is not a software development role. However, the candidate must be comfortable working with technical teams to define business requirements, support testing activities, validate workflows, and improve marketplace operations.

Primary Responsibilities

• Maintain and continuously improve marketplace operations, processes, governance, and performance.
• Serve as the primary point of coordination among customers, suppliers, service providers, and acquisition stakeholders.
• Define, maintain, and govern service catalogs, approved offerings, vendor information, and operational documentation.
• Support requirements gathering, service request intake, prioritization, and fulfillment activities.
• Coordinate supplier onboarding, performance monitoring, issue resolution, and relationship management activities.
• Develop and maintain standard operating procedures, process documentation, training materials, and knowledge articles.
• Support operational reporting, metrics, dashboards, and performance reviews.
• Facilitate governance reviews and ensure compliance with organizational policies and procedures.
• Collaborate with business and technical teams to improve workflows, automate processes, and enhance customer experience.
• Identify opportunities for process improvement, cost optimization, service enhancement, and operational efficiencies.

Required Experience

• 8+ years of experience supporting procurement, acquisition, service delivery, supplier management, marketplace operations, service catalog management, or related operational programs.
• Experience working in Federal, Department of Defense, or similarly regulated environments.
• Experience coordinating across customers, suppliers, technical teams, and business stakeholders.
• Experience developing and maintaining service catalogs, operational procedures, workflows, or service management processes.
• Experience managing supplier relationships, onboarding activities, performance reviews, and issue resolution.
• Experience gathering business requirements and translating operational needs into process or system improvements.
• Experience developing reports, metrics, dashboards, and operational performance measures.
• Strong written, verbal, presentation, and stakeholder engagement skills.
• Ability to operate independently in dynamic and evolving environments.

Preferred Experience

• Experience supporting enterprise service management, procurement operations, acquisition support, shared services, or marketplace programs.
• Experience working with workflow automation, service catalog, IT service management, procurement, or customer relationship management platforms.
• Experience supporting process improvement, governance, organizational change management, or operational transformation initiatives.
• Familiarity with supplier diversity programs, strategic sourcing, licensing, contract administration, or lifecycle management activities.
• Experience supporting large-scale multi-vendor operational environments.

Desired Characteristics

The successful candidate will demonstrate:

• Strong leadership and organizational skills.
• Customer-focused problem solving.
• Strategic thinking and sound judgment.
• Ability to influence and collaborate across multiple stakeholder groups.
• Continuous improvement mindset.
• Strong attention to detail and operational discipline.
• Ability to balance customer needs, supplier relationships, compliance requirements, and business objectives.

ActioNet, Inc. is a Woman-Owned IT Engineering Services Firm that values a culture of equity, respect, and opportunity for all employees. Our growing workforce is composed of over 65% veterans, bringing dedication, discipline, and mission-focus to everything we do. We believe that fostering a supportive, fair, and collaborative environment empowers our ActioNeters to deliver outstanding results for our clients.

Our commitment to employees has earned ActioNet recognition as a Top Workplace for 13 consecutive years (since 2014) and the Top Workplace for Commuter Award for five years in a row, reflecting our focus on employee well-being and work-life balance. ActioNet is mission-focused, client-centric, and results-driven, following both Project Management Institute (PMI) methodologies and Information Technology Infrastructure Library (ITIL) best practices to deliver excellence across every engagement.

ActioNet continues to strengthen its leadership in cybersecurity and compliance through the achievement of the Cybersecurity Maturity Model Certification (CMMC) Version 2.0 Level 2 assessment by an authorized Certified Third-Party Assessment Organization (C3PAO). This accomplishment highlights our proven ability to protect Controlled Unclassified Information (CUI), maintain rigorous cybersecurity controls, and support the evolving security requirements of federal agencies and defense customers.

Our industry-leading certifications demonstrate our dedication to quality, security, compliance, and continuous improvement:

• CMMC V2.0 Level 2 Assessed by Authorized C3PAO
• CMMI-DEV V3.0 Level 4 (Certified since 2003)
• CMMI-SVC V3.0 Level 4 (Certified since 2018)
• CMMI-SEC V3.0 Level 4
• CMMI-DATA V3.0 Level 4
• ISO 27001:2022 (Information Security & Risk Management)
• ISO 20000-1:2018 (IT Service Management)
• ISO 9001:2015 (Quality Management)
• HDI Certified Support Center (Customer Service Excellence)

With strong expertise in Cloud-based Solutions, Cybersecurity, Artificial Intelligence, Data Analytics, and Agile Software Engineering, ActioNet combines technical excellence with a culture rooted in fairness, integrity, innovation, and employee empowerment. If you're looking to grow your career in a mission-driven, people-first organization where your skills make an impact every day, this is the place to build your future-come join us at ActioNet. Explore current opportunities at ActioNet Careers

ActioNet is an equal-opportunity employer and value inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Direct Applicants, only. No Agencies, No third-party recruiters, please