Essential Job Functions
Develop and grow carrier relations by developing and maintaining good working relationships. Work with carriers to resolve unique issues quickly to ensure 100% customer satisfaction.
Effectively communicate with internal and external carriers and customers ensuring all customer expectations and carrier KPIs are met. Manage all communication mediums with these carriers and customers: email, phone, EDI, and web transactions.
Address carrier questions regarding RFPs while also packaging and maintaining bid packages in order to source the most aggressive pricing possible.
Support innovative development to streamline the procurement processes wherever possible within the guidelines of the customer requirements and team goals.
Participate in the formal RFP bid feedback calls as well as conduct light negotiations with carriers on an as needed basis
Manage escalated service issues with high level personnel from the carrier community.
Assist and support Account Management Directors as needed and other Teams by interacting with other departments in cross-functional projects.
Support negotiations of carrier rates formally, informally, and on an ongoing basis.
Duties, responsibilities, and activities may be assigned or changed from time to time.
Minimum Qualifications
Bachelor's degree, preferably in Logistics, Supply Chain, Transportation, Business, or any combination and experience, which would provide equivalent background.
Must be able to interact well with others in a team environment meeting time-sensitive requirement.
Experience in carrier facing skills in a fast-paced environment.
Must be able to manage competing priorities, multi-task, and continue to meet all deadlines, while remaining flexible with continually changing priorities while providing high quality customer service.
Organizational and problem-solving skills with the ability to organize and prioritize workload in order to meet the team and company goals using creativity and good business judgment.
Proficient with web-based applications and Microsoft products including advanced Excel skills using VLOOKUP and Pivot Tables.
Salary: $50,500- $55,000/year base salary + Bonus Eligibility
This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.
Benefits We offer a comprehensive benefits plan including:
We are hub group. We are a leading, world-class transportation provider that listens to its customers, develops innovative solutions and delivers unparalleled value. Our mission is to provide world-class solutions that consistently exceed customer expectations.
What is it like to work at Hub Group? It begins with an employee experience that is second to none. This is an opportunity to join a well-established company constantly growing and evolving to stay on top.
Hub Group offers competitive compensation and empowers our associates to discover new approaches, develop innovative customer solutions, lead highly motivated teams and make decisions in a collaborative and fun environment. In turn, we reward our top talent for their efforts and provide mentorship and career advancement training to keep our employees — and our company — moving forward.