Processing Unit Supervisor

Processing Unit Supervisor

Salary

$48,049.04 - $62,463.86 Annually

Location

Jacksonville, NC

Job Type

Full-Time

Job Number

5169-04407 Summer 2026

Department

Health Department

Division

WIC Client Services

Opening Date

06/30/2026

Closing Date

7/4/2026 5:00 PM Eastern

• Description
• Benefits
• Questions

Job Description

Performs difficult skilled administrative support work accomplishing the specialized processing of information, documents or materials, and related work as apparent or assigned. Work is performed under the general direction of the WIC Program Manager. Continuous supervision is exercised over Processing Assistant.

Our core values-Resilience,Excellence,Accountability, Customer Service, and Honesty-are the foundation of our work and the standard by which we operate. As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Position Responsibilities

• Supervise, train and evaluate the performance of administrative support staff within the division.
• Review, develop, and revise polices, procedures, quality control standards and guidelines to ensure staff is complying with program policies and procedures.
• Monitor and audit records and procedures of all processing staff within the program on a quarterly basis for in-house audits and during annual external audits
• Coordinate activities for WIC-authorized vendors, such as processing applications and required documentation, providing orientation and annual training, monitoring for compliance with regulations and for compliance through regular monitoring, and assisting with other administrative functions as needed
• Provide operational and frontline support by working within the WIC clinic as needed to ensure continuity of services. This includes covering frontline responsibilities during staff absences, peak workload periods, and other operational needs to maintain efficient workflow, appropriate staffing levels, and high-quality patient service. This includes the expectation to remain proficency in frontline processes and serve as a resource to staff while balancing supervisory responsibilities.
• Use a variety of automated office systems to establish, retrieve, verify, research, update, and/or authorize processing actions
• Identify and resolve problems for program applicants and participants
• Maintain and manage statistical, financial. and/or other recordkeeping files. Receive and provide information to the public
• Performs assigned functions as a Disaster Ready Team (DRT) member
• Performs related duties as determined by management

Core Competencies

Data Analytics and Assessment

• Expands access to public health data and information.
• Adheres to, employs, and ensures ethical principles in the collection, maintenance, use, application, and

dissemination of data and information.

• Integrates the findings from quantitative and qualitative data into organizational operations

Policy Development and Program Planning Skills

• Develops plans to implement policies and programs
• Develops strategies for continuous quality improvement
• Evaluates information relevant to specific public health policy issues

Communication Skills

• Communicates in writing and orally, in person, and through electronic means, with linguistic and cultural

proficiency

• Applies communication and group dynamic strategies in interactions with individuals and groups
• Ensures that the health literacy of the population served is considered throughout all communication

strategies

• Ensures that the public health organization seeks input from other organizations and individuals

Health Equity Skills

• Ensures that there are strategies for interacting with persons from diverse backgrounds
• Ensures the consideration of the role of cultural, social, and behavioral factors in the accessibility,

availability, acceptability, and delivery of public health services

• Responds to diverse needs that are the result of cultural differences.

Community Partnership Skills

• Establishes linkages with key stakeholders
• Maintains partnerships with key stakeholders
• Negotiates for the use of community assets and resources
• Ensures the collaboration and partnerships of key stakeholders through the development of formal and

informal agreements

• Uses group processes to advance community involvement

Public Health Sciences Skills

• Applies the basic public health sciences (including, but not limited to biostatistics, epidemiology,

environmental health sciences, health services administration, and social and behavioral health sciences) to

public health policies and programs

• Integrates a review of the scientific evidence related to a public health issue, concern, or, intervention into

the practice of public health

• Synthesizes scientific evidence from a variety of text and electronic sources
• Establishes partnerships with academic and other organizations to expand the public health science base

and disseminate research findings

• Incorporates the Core Public Health Functions and Ten Essential Services of Public Health into the practice

of the public health sciences.

Management and Finance Skills

• Recruits a diverse, inclusive, and competent workforce.
• Monitors workforce satisfaction.
• Engages in continuous improvement of individual performance.
• Recognizes one's own professional development needs.
• Participates in professional development opportunities.
• Collaborates with individuals and teams to determine professional development needs.

Qualifications

Substantive knowledge of office or work unit procedures, methods and practices. Substantive knowledge of and ability to use correct grammar, vocabulary, spelling, proofreading and office terminology to compose and/or proofread correspondence, reports and materials. Substantive knowledge of accounting procedures, applicable mathematics and their application in the work environment. Skill in communicating effectively both orally and in writing. Considerable ability to record, compile, summarize and analyze data. Considerable ability to review and process information to determine conclusions, actions or compliance with applicable laws, rules or regulations. Considerable ability to analyze work situations and interpret program content in making decisions and explaining policies, regulations and programs. Considerable ability to exercise judgment, discretion and negotiation skills in problem situations. Ability to learn, interpret and explain policies, regulations and programs. Ability to independently respond to inquiries and coordinate a variety of resources in acquiring and disseminating information. Ability to train and manage a group of employees.

Education, Experience, and Special Requirements

Associates/Technical degree with coursework in secretarial science or business administration, or related field and moderate experience as an office assistant or secretary, or equivalent combination of education and experience.

English-Spanish Bilingual preferred.

Valid drivers license.

Salary will be determined based on qualifications, internal equity, budget, and market consideration.

Regular Onslow County employees have the ability to participate in a wide array of employee benefits including:

Health Insurance

Health Insurance is provided by Cigna and covers a wide variety of healthcare services.

Dental Insurance

Dental insurance is provided by Delta Dental to full-time employees and covers a percentage of basic to major dental procedures, including orthodontia for children and adults.

Vision Insurance

Vision insurance is provided by MetLife to full-time employees and covers a variety of materials (contacts and glasses frames/lenses) and an annual eye exam.

North Carolina Local Governmental Employees Retirement System

Eligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit.

NC401k

The County contributes 1% of employees gross salary into the 401(k) account regardless of the employees deferral amount. In addition, the County matches employee deferrals up to an additional 4%.

Vacation Leave

Regular full-time employees earn 13.5 days of vacation leave per year. With each 5-year increment of employment, vacation accrual increases.

Sick Leave

Regular full-time employees earn 12 days of sick leave per year.

Paid Holidays

County employees receive paid holidays annually. The Board of County Commissioners approves and may adjust the schedule as deemed necessary.

ComPsych Mental Health Services

The County provides Mental Health and Life Services through ComPsych to help employees and their families with personal, family and job-related problems such as counseling, crisis support, work-life resources, legal and financial consultations, and organizational support tools.

Supplemental Benefits

County employees are also offered a variety of supplemental benefits such as Life Insurance, Flexible Spending Accounts, 457b Deferred Compensation Plan, and MetLife Supplemental Plans.

For more information, please visit http://www.onslowcountync.gov//HR and click on the Benefits tab.

01

Which of the following best describes your highest level of completed education?

• High School Diploma or GED
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctorate

02

Do you have working knowledge of of EMR/EHR software, clinical documentation and HIPPA regulations as it pertains to the privacy and security of protected health information (PHI) in a medical environment and the flow of clinical operations?

• Yes
• No

03

Describe your level of proficiency in Microsoft Office Applications (e.g. Word, Excel)?

• Beginner
• Intermediate
• Advanced
• Expert

04

How many years of supervisory experience do you have?

• No experience
• Less than one year
• One to three years
• Three to five years
• Five years or more

05

How many years of experience do you have in maintaining electronic medical records?

• No experience
• Less than one year
• One to three years
• Three to five years
• Five years or more

06

Have you uploaded your final transcript showing the date that your degree was awarded and any required certificates or licenses? This must be done even if you are a current employee or we have received it with a previous application.

• Yes
• No

07

Based on your review of the position requirements, are you able to perform the position duties with or without reasonable accommodation?

• Yes
• No

Required Question

Employer Onslow County

Address 234 Northwest Corridor Boulevard

Jacksonville, North Carolina, 28540

Phone 910-347-7600

Website http://www.onslowcountync.gov