Processing Support Specialist, Stockholder Services - Lakeland

Working knowledge of the Publix stock programs, including but not limited to, ensuring administrative policies, procedures, SOX controls are followed and processes are completed timely in compliance with plan documents, and regulations issued by the SEC and the IRS. Working knowledge of the Stock Management System, HOST, PayPilot, SAP and various Access databases.

Required Qualifications

• High School Diploma or its equivalent
• 2 years experience in a customer service field
• Working knowledge of the Publix stock programs, including but not limited to, ensuring administrative policies, procedures, SOX controls are followed and processes are completed timely in compliance with plan documents, and regulations issued by the SEC and the IRS
• Basic knowledge of financial principles
• Knowledge of Publix culture, history and philosophy
• Knowledge and understanding of Publix and department policies and procedures
• Knowledge of external and internal department processes
• Working knowledge of the Stock Management System, HOST, PayPilot, SAP and various Access databases
• Working knowledge of Microsoft suite of applications
• Knowledge of Continuous Quality Improvement (CQI) Methodology
• Ability to be customer service-focused
• Strong verbal and written communication skills, including interpersonal skills
• Strong analytical skills with attention to detail
• Strong ability to multi-task
• Empathetic listening
• Professional communications etiquette
• Ability to handle conflict
• Strong organization and time management skills
• Strong teamwork skills
• Sound decision making skills
• Problem mitigation/resolution skills
• Ability to work independently and take initiative to complete tasks
• Ability to respond to associates with high degree of discretion
• Strong technical skills
• Research skills
• Ability to demonstrate a high level of maturity and tact
• Willingness to work a flexible schedule
• Must have good punctuality and attendance
• This position handles calls from a diverse group of associates. Therefore, it may be helpful for a person in this position to be bilingual.

Benefits Administration