Processing Assistant IV 118004016

Processing Assistant IV 118004016

Salary

$41,704.33 Annually

Location

1235 Ramsey Street Fayetteville, NC

Job Type

Full-Time

Job Number

202603002

Department

Public Health Department

Division

WIC

Opening Date

06/25/2026

Closing Date

7/2/2026 11:59 PM Eastern

Salary Grade

105

• Description
• Benefits
• Questions

Position Overview

The primary purpose of this position is to serve as the switchboard operator; operate the appointment and information phone lines for the WIC division and schedule patients to attend appointments at the Department of Public Health.

Examples of Duties

Duties for this position include, but are not limited to:

• Screen clients for eligibility to receive requested services according to agency and WIC program policies and procedures.
• Collect and accurately enter demographic information in the Electronic Health Record (EHR) system to establish new client profiles.
• Serve as the primary point of contact for WIC clients and community members via the Appointment Line and Information Line by responding to inquiries and ensuring needs are addressed appropriately.
• Communicate client concerns, urgent needs, or barriers to service to appropriate WIC staff regarding clients calling into the information line and escalating concerns as necessary to WIC Leadership.
• Handle patient WIC records in compliance with HIPAA, privacy standards, and confidentiality guidelines in Crossroads in accordance with WIC policy and program requirements.
• Maintain routine monitoring of the voicemail inboxes for the WIC Appointment Line and WIC Information Line.

Employee is subject to be called upon anytime to help the agency respond to a public health emergency which may include, but is not limited to, outbreak investigations, staffing mass dispensing or immunization clinics, providing disaster relief, or other incidents (man-made or natural and intentional or non-intentional) as they arise, or any public health response requested by the Health Director.

Minimum Qualifications

Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least two years of office assistant/secretarial experience; or an equivalent combination of training and experience.

Management Preferences:

• Bilingual (English/Spanish) abilities
• Medical office experience

Degrees must be received from appropriately accredited universities.

Applicants who have obtained their education outside of the U.S. and its territories must have their academic degrees validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S. The National Association of Credential Evaluation Services (NACES) is a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://naces.org

High School and/or college transcripts, relevant certifications/licensures and verification of equivalent degree, if applicable, may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Public Health Human Resources, 1235 Ramsey Street, Fayetteville, NC 28301. If selected for the position, a formal transcript will be required within 30 days of hire.

Knowledge, Skills and Abilities

• Significant knowledge of office or work unit procedures, methods, and practices.
• Significant knowledge of and ability to use correct grammar, vocabulary, spelling, and office terminology to compose documentation in Participant profiles via Crossroads and/or proofread correspondence, reports, and other materials for the division
• Ability to learn and independently apply laws and departmental rules and regulations covering programs and services.
• Ability to review and process information to determine conclusions, actions or compliance with applicable laws, rules, or regulations.
• Ability to apply a variety of work-related best practices for scheduling appointments for WIC clients
• Ability to record, compile, summarize and perform basic analysis of data.
• Ability to independently work with people with courtesy and tact in performing public contact duties that may be sensitive in nature.
• Significant customer service skills and ability to exercise elevated level of positive interpersonal engagement with clients, coworkers, and leadership.

Must have or obtain and maintain a valid North Carolina drivers license with an acceptable driving record. Background check and negative drug test are required.

Inquiries about this job posting should be directed to Department of Public Health Human Resources.

The Cumberland County Department of Public Health (CCDPH) is an Equal Opportunity Employer. CCDPH complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. CCDPH does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

For more information, please click here.

Cumberland County offers a generous benefit plan including a Government Retirement Plan, 13 paid holidays per year and an Employee Wellness Center Clinic.To see more information about the benefits offered to employees Click here

01

Have you uploaded your transcripts indicating the date in which a degree was awarded, as well as any relevant licensure or certification? (Attaching the supporting documents will help expedite the review process)

• Yes
• No

02

Please verify that your application includes the following information: * Employment history including salary, correct dates of employment, employer address and phone number, supervisors name, and reason for leaving each employer. Applications without the above information will be considered incomplete and not be processed. Please take a moment to review your application before submission to ensure all categories are completed. I have read and understand the above statement.

• Yes
• No

Required Question

Employer Cumberland County

Address 117 Dick Street

Fayetteville, North Carolina, 28301

Phone 910-678-7653

Website http://www.cumberlandcountync.gov