Process Technician

Lionbridge

Corvallis, Oregon

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JOB DETAILS

SKILLS

Best Practices, Bridge Building, Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA A+, CompTIA Network+, CompTIA Security+, Customer Support/Service, High School Diploma, Human Intelligence (HUMINT), Identify Issues, Interpersonal Skills, Linguistics, Localization, Microsoft Excel, Microsoft Exchange Server, Microsoft Office, Microsoft Outlook, Microsoft Word, Performance Analysis, Problem Solving Skills, Resolve Customer Issues, Team Player, Technical Support, Technical Writing, Time Management

LOCATION

Corvallis, Oregon

POSTED

7 days ago

Managed Services Technician 3

Position Summary

Lionbridge is seeking a skilled and experienced Managed Services Technician 3 to join our experienced team. The Managed Services Technician 3 will be responsible for providing technical support to clients, troubleshooting technical issues, and ensuring the delivery of high-quality managed services. This role requires a solid technical background, good problem-solving skills, and a passion for providing excellent customer service.

What You Will Do

Provide technical support to clients, resolving technical issues in a timely and effective manner.
Troubleshoot and diagnose technical problems using a variety of tools and techniques.
Escalate unresolved issues to senior technicians or vendor support.
Monitor system performance and identify potential problems.
Implement solutions to prevent future technical issues.
Develop and maintain technical documentation.

To Be Successful You Will Have

A high school diploma, General Education Development (GED) or equivalency.
Technical certifications such as CompTIA A+, Network+, or Security+ are a plus.
3+ years of experience in IT support, with 1+ years in a managed services environment.
Strong technical skills in [relevant technologies].
Good problem-solving skills.
Good communication and interpersonal skills.
A strong grasp of the Microsoft Office suite (MS Word, MS Excel, OneNote, MS Outlook Exchange etc.).

In Return, You Can Expect

You will work for the world's #1 globalization company and a Forbes "America's Best Large Employer and "Best Employers for Women" Company

You will work with a team as passionate and collaborative as you are

The opportunity to put your vision, ideas and best practices into production

Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers' clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries. Learn more at www.lionbridge.com .

About the Company

Lionbridge

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, MA, USA, Lionbridge maintains solution centers in 28 countries.

COMPANY SIZE

5,000 to 9,999 employees

INDUSTRY

Telecommunications Services

FOUNDED

1996

WEBSITE

http://www.lionbridge.com/