You will oversee designing, optimizing, and implementing processes and improvements. You will implement solutions, focusing on creating efficiency and scale through technology and automation. You will oversee, design, and prioritize technical operations roadmaps, working to implement and improve the efficacy and efficiency of existing operational processes or unlock new capabilities.
Lead and cross collaborate on iterative problem definition and technical design/scoping to build solutions. Use data to independently guide decisions to affect strategy. Identify risks; respond to and resolve issues/errors/escalations through investigation to produce insights for short/medium/long-term technology-enabled solutions.
Distill the requirements of new product and market expansions and design automated workflows to reduce manual work requirements. Support engineers, analysts, and other Operations team members to resolve escalations through issue investigation to produce insights, training, and technical tooling. Understand the operations ecosystem, technology, and data models, and its current strengths, weaknesses, and gaps.