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Process Improvement Specialist

Extraco Banks, N.A.

Waco, Texas

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JOB DETAILS
SKILLS
API Documentation, Analysis Skills, Automation, Banking Services, Business Support, Cloud Computing, Communication Skills, Computer Engineering, Computer Science, Continuous Improvement, Copying Machines, Customer Experience, Detail Oriented, Financial Services, Functional Testing, High School Diploma, Identify Issues, Information Technology & Information Systems, Lean Six Sigma, Multiplatform/Cross-Platform, Needs Assessment, Office Equipment, Online Banking, Operational Strategy, Operational Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Analysis, Process Flow Diagram (PFD), Process Improvement, Project/Program Management, Quality Assurance, SQL (Structured Query Language), Scripting (Scripting Languages), Six Sigma Black Belt, Six Sigma Green Belt, Staff Development, System Test, Team Player, Technical Analysis, Technical Support, Technical Writing, Testing, User Interface/Experience (UI/UX), Willing to Travel, Writing Skills
LOCATION
Waco, Texas
POSTED
5 days ago
About the Role
Extraco Banks is seeking a detail‑oriented, analytical, and solutions‑driven Process Improvement Specialist to support enterprise workflow automation, operational efficiency, and continuous improvement initiatives. This role designs, develops, and optimizes workflows within systems such as Enterprise Workflow (EWF), Nintex Workflow Cloud (NWC), and Teslar. The ideal candidate is technically skilled, self‑motivated, and thrives in a collaborative environment that values innovation, accuracy, and process excellence.
What You’ll Do
Workflow Design & Automation
  • Design, develop, and deploy automated workflows across EWF, Nintex Workflow Cloud, and Teslar.
  • Build and maintain automation solutions including Nintex RPA scripts and Teslar workflows.
  • Develop and implement automation solutions using the Q2 SDK for online banking enhancements.
  • Create intuitive digital forms to support business needs and improve user experience.
Process Analysis & Documentation
  • Produce detailed process flow diagrams and technical documentation.
  • Prepare system specifications, procedural guides, and training materials.
  • Support standardization of processes across business units.
Quality Assurance & System Testing
  • Perform pre‑ and post‑implementation testing to validate workflow functionality and performance.
  • Troubleshoot defects and implement enhancements based on stakeholder feedback.
Data & Technical Support
  • Write and execute SQL queries; maintain data tables supporting workflow operations.
  • Monitor and manage workflow case queues across platforms.
  • Provide ongoing technical support for Enterprise Workflow issues.
Cross‑Department Collaboration
  • Work closely with business units to understand needs and translate them into workflow solutions.
  • Support “Lean 2 Green” submissions with technical analysis and process redesign.
  • Assist end users through training, onboarding, and quarterly workflow education sessions.
What We’re Looking For
Required Qualifications
  • High School Diploma required
  • Computer Science/Computer Engineering degree or equivalent technical education
  • Bachelor’s Degree in Business, Information Systems, Computer Science, or related field preferred
  • Lean Six Sigma Black Belt or Green Belt certification preferred
  • 3+ years workflow or RPA experience
  • 3+ years process analysis experience (preferred)
  • 5+ years banking or financial services experience (preferred)
Required Skills & Abilities
  • Strong commitment to operational excellence and positive customer experience
  • Advanced analytical and problem‑solving skills with meticulous attention to detail
  • Proven ability to interpret API documentation, SDK specifications, and technical requirements
  • Ability to create detailed process flow diagrams and comprehensive documentation
  • Strong written and verbal communication skills
  • Self‑directed learner with the ability to master new technologies quickly
  • Effective collaborator with strong initiative and accountability
  • Excellent project management and organizational skills
Why Extraco?
Extraco Banks is committed to innovation, efficiency, and employee development. You’ll join a collaborative team that values technical curiosity, continuous improvement, and meaningful contributions to organizational success. We empower our employees with growth opportunities, modern tools, and a supportive culture.
Work Environment & Physical Requirements
  • Primarily office‑based role with extended periods of sitting or standing
  • Frequent use of standard office equipment (computer, phone, copier)
  • Occasional travel to branches, trainings, and meetings
  • Visual acuity required for digital workflows, data review, and documentation
  • Occasional lifting of 10–15 lbs (equipment, materials, or supplies)
Additional Employment Requirement
Must open and maintain a checking or savings account with Extraco Banks as a condition of employment.
Equal Opportunity Employer
Extraco Banks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. We are committed to fostering an inclusive, respectful, and equitable workplace.

About the Company

E

Extraco Banks, N.A.

We value our employees and work to provide a thoughtful career path and individual development plan. We believe Extraco is “Where the best come to learn and grow.” It’s engrained in our culture. It’s how we do business.

We are also committed to providing world-class products and services and long-term relationships with our customers. We pride ourselves on being the first to market with innovative products and services that are found online, via mobile or in our store.

We have over 400 Central Texans just like you and me in our family. If you’d like to be a part of our world-class team, apply with us today.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Banking
FOUNDED
1902
WEBSITE
https://www.extracobanks.com