Process Engineer 4 - Contingent

Position:    Process Engineer
Location:   Charlotte NC (Hybrid)
Duration:  12+ months
Job ID:     174089

Job Description:

• Product Owner – Observe?to?Agent (O2A) Platform
• The Product Owner will lead the strategy, vision, and enterprise?scale development of the Observe?to?Agent (O2A) platform—an advanced capability that transforms video?based process captures into executable agentic workflows and automation code.
• This role sits at the center of multimodal AI, automation engineering, and enterprise digital transformation, driving capabilities that accelerate operational efficiency across the COO organization and the broader enterprise.

• Multimodal ingestion
• SOP generation
• Semantic graph construction
• Workflow translation
• Agent execution validation
• Multi?agent orchestration
• Define quality, governance, and assurance requirements including hallucination controls, SLA breach alerts, execution rollback mechanisms, analyst?in?the?loop checkpoints, and observability (ARIZE, Phoenix, Splunk).

• Define and scale the enterprise Observe capability and its operating model, ensuring consistent, secure deployment with measurable business value across the company.
• Build and expand the Agentic capability that converts raw video captures into executable agentic workflows/code, driving automation acceleration across operations and enterprise functions.
• Own the end?to?end strategy for Observe, spanning video capture, telemetry ingestion, persona configuration, clickstream processing, and data collection across diverse business domains.

• Own the product vision, roadmap, and multi?release plan for the Video?to?Code pipeline and broader agent creation ecosystem.
• Leverage multimodal ingestion, semantic understanding, and hybrid deterministic + LLM architectures aligned with the O2A roadmap.
• Establish scalable enterprise patterns for video?to?API code generation, enabling transformational delivery velocity (e.g., automating 30+ control reviews per quarter).

• Partner with COO Technology and SkanAI to define the seamless transition from Observe ? Analyze ? Optimize ? Run, shaping the end?to?end value stream from data capture to agent execution.
• Define compliance, control, and model assurance standards—including PII redaction, safe?use patterns, and governance workflows.

• Develop enterprise guidelines for process mapping, mining, behavioral clustering, and insight generation to identify high?value automation opportunities.
• Shape and operate O2A experimentation frameworks in collaboration with CIO leadership and COO Tech (e.g., Cloud PC environments, Digital Identity, containerized deployments).

• Own the strategy for integrating open?source multimodal and agentic models (e.g., Gamma?3, large action models) into the agent creation pipeline.
• Define requirements for foundational platform services such as structured insights extraction, ontology and knowledge?graph generation, clickstream mapping, and automated workflow generation.

• Lead cross?functional delivery teams—including Data Science, AI Engineering, Skan Configurators, and Platform Engineering—to deliver capabilities such as:

• Establish enterprise release and change?management routines for O2A, ensuring LOB alignment, training, onboarding, and readiness.
• Collaborate with SMEs across operations, fraud, complaints, IT Ops, and contact centers to translate manual workflows into reusable agentic patterns.
• Deliver long?term, large?scale capabilities that require creativity, innovation, and advanced analytical reasoning.
• Provide strategic vision and expert guidance to senior leadership on the implementation of meaningful digital transformation initiatives.
• Engage with and influence stakeholders at all levels across the enterprise, serving as a trusted advisor and thought leader.

• 7 plus years of digital product management experience, or equivalent through professional experience, training, military background, or education.
• Technical expertise in multimodal machine learning, generative AI workflows, agent architectures, and automation design.
• Demonstrated ability to define and scale enterprise?grade AI or automation capabilities.
• Strong systems?thinking mindset with the ability to design operationally scalable and compliant AI systems.
• Proven experience influencing senior leadership and technical teams, shaping strategy and prioritization.
• Track record of delivering complex AI?enabled services across multiple engineering organizations.

• Process understanding skill , soft skills communication to understand business process.
• Hands on Agentic build experience & understands the design/architecture of agentic implementation
• Ability to understand tools integration to drive the conversation with client’s engineers and applications impacted

• Consult on complex initiatives with broad impact and large-scale planning for Process Engineering
• Review and analyze complex multi-faceted, larger scale or longer-term
• Process Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors
• Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables
• Strategically collaborate and consult with Client personnel

• 5 plus years of Process Engineering experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education

• Location: CIC
• Duration: 6 months with desire to extend/convert to FTE
• Review: Candidates will be initially reviewed by Manpreet Sangha
• Interview: 30 min MS Teams call
• 3 days a week in office
• Start date: ASAP

Note:

Pay Range: $60 - $63 on W2

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com
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