Process Design Engineer / Process Improvement Consultant

Job Title: Process Design Engineer / Process Improvement Consultant

Location: Chandler, AZ

Duration: Contract - 11 months

Pay Range: $88.02/hr (W2)

Job ID: 406776

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Process Design Consultant to join our dynamic team. The ideal candidate will have strong experience in process engineering for IT infrastructure with embedded risk controls and data-driven metrics and a proven ability to decompose complex workflows, optimize controls, and implement actionable metrics that improve delivery confidence.

Responsibilities:

• Design, build, and continuously improve IT infrastructure processes focused on efficiency, control alignment, and outcomes.
• Decompose complex workflows into clear, adoptable activities with embedded risk controls.
• Develop leading and lagging metrics that provide proactive insight into process health and performance.
• Partner with delivery, risk, and engineering teams to ensure real-world alignment and adoption.
• Shift governance left by embedding preventative controls and early issue detection.
• Translate governance requirements into practical ways of working that bridge process, delivery, and risk management.

Required Skills & Qualifications:

• Process engineering expertise with activity-level design, control optimization, and metric development.
• Strong analytical thinking and data interpretation skills.
• Stakeholder engagement skills with cross-functional teams in delivery, risk, and engineering.
• Ability to decompose complex workflows and design adoptable processes.
• Proficiency with productivity software, including Microsoft Excel.

Preferred Skills:

• Systems thinking with a focus on end-to-end flow, dependencies, and integration across the IT infrastructure ecosystem.
• Experience defining control frameworks and operational metrics within ITIL or similar environments.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

Additional Details

• Hybrid schedule with a minimum of 3 days per week onsite.
• Specific start date requirement due to business need.
• Hours per Day: 8. Labor Type: Business Professional.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.