Job Title: Process Automation SpecialistLocation: Local Candidates only in Columbus, OH (Hybrid or Fully Remote)Duration: 1-Year Contract with possible extensionsRate: $30 - $42/hrEmployment Type: W-2 ContractWork Authorization: Must be authorized to work in the United States now and in the future without the need for employment-based visa sponsorship. Sponsorship is not available for this position, including H-1B, F-1/OPT, CPT, TN, or other employment-based visa sponsorship.Position OverviewWe are seeking a Process Automation Specialist to design, develop, implement, and support automation solutions that improve operational efficiency and enhance Customer Contact Center performance. This role will work closely with business stakeholders and IT teams to develop automation tools, troubleshoot system issues, and support strategic technology initiatives.The ideal candidate has experience with application development, process automation, database technologies, and software development practices, along with strong analytical and problem-solving skills.Required QualificationsBachelor's Degree in Computer Science, Computer Programming, Information Technology, Management Information Systems, or related field; equivalent certification may be considered1–3 years of experience developing applications in a corporate environmentExperience working with databases and automation technologiesEnhanced knowledge of CIS and/or DIS systemsStrong analytical, troubleshooting, and problem-solving skillsAbility to work independently and collaboratively in a team environmentStrong attention to detail and commitment to accuracyAbility to learn new technologies and software tools quicklyExperience balancing development, testing, implementation, and support responsibilitiesStrong interpersonal and communication skillsAdvanced proficiency with Microsoft 365 applications and database management toolsAbility to manage multiple priorities in a fast-paced environmentWillingness to support occasional nights, weekends, stand‑by, or emergency support activities as neededPreferred Qualifications1–3 years of Robotic Process Automation (RPA) development experience1–3 years of VBA development experienceExperience with Visual Studio developmentExperience working with Microsoft Access and SQL databasesExperience supporting Customer Contact Centers or Call Center OperationsLean certification or experienceSix Sigma certification or experienceExperience developing automated workflows and business process solutionsKey ResponsibilitiesProcess Automation DevelopmentDesign, develop, test, and implement automation solutions that support Customer Contact Center operationsDevelop, code, unit test, debug, and deploy Robotic Process Automation (RPA) solutionsCreate automation tools and applications using technologies such as Visual Studio, Access, SQL databases, VBA, Pega, and related platformsAnalyze business processes and identify opportunities for automation and operational improvementApplication Support & TroubleshootingMonitor and support automation applications and toolsTroubleshoot technical issues and coordinate resolution efforts with IT teamsAct as a liaison between business users and IT to resolve system issues and improve performanceMaintain application reliability and support continuous improvement initiativesTesting & Quality AssuranceSupport leaders in the development of testing strategies and test plansConduct validation testing before and after technology changesEnsure applications and automation solutions meet business requirements and quality standardsAssist with user acceptance testing (UAT) and production support activitiesAnalysis & Process ImprovementReview organizational needs, business goals, and operational processes to determine impacts on applications and systemsRecommend enhancements that improve efficiency, accuracy, and customer service outcomesSupport continuous improvement initiatives through automation and process optimizationCollaboration & CommunicationPartner with Customer Contact Center leadership, operations teams, and IT stakeholdersDocument technical solutions, business requirements, and support proceduresCommunicate project status, issues, risks, and recommendations effectivelyTechnologies & ToolsVisual StudioPegaMicrosoft AccessSQL DatabasesMicrosoft 365VBARobotic Process Automation (RPA) ToolsCISDISSuccess in This RoleSuccessful implementation of automation solutions that improve operational efficiencyReliable and scalable automation tools that reduce manual effortEffective troubleshooting and support of business-critical applicationsStrong collaboration between business stakeholders and IT teamsContinuous identification of automation opportunities that drive measurable value#J-18808-Ljbffr