Process Automation & Learning Technology Solutions Consultant

Job Title: Process Automation & Learning Technology Solutions Consultant
Location: Indianapolis, IN
Hours/Schedule: Monday–Friday, 8 am to 5 pm
Compensation: $65-69/hour DOQ
Type: 18 month contract

Overview

The Process Automation & Learning Technology Solutions Consultant supports enterprise learning and development operations through workflow automation, AI-enabled solutions, and learning technology implementation. This role partners with technology and data leaders to design, build, and optimize scalable systems using ServiceNow, Microsoft Power Platform, and emerging AI tools. The ideal candidate brings strong technical fluency, project leadership capability, and experience operating in regulated environments.

Responsibilities

• Design, develop, and maintain automated workflows using ServiceNow, Power Automate, and Smartsheet to improve learning operations

• Build and manage ServiceNow catalog items, service portal solutions, and workflow configurations

• Monitor and triage incoming technology requests, providing solution design and ongoing support

• Develop AI-enabled tools and Copilot agents to streamline content generation, learner support, and operational efficiency

• Evaluate and implement emerging AI technologies to enhance automation, analytics, and knowledge management

• Provide technical consultation and delivery support for learning technology initiatives, including LMS configuration and reporting

• Support administration and optimization of SuccessFactors Learning and related learning systems

• Partner cross-functionally with L&D, IT, and enterprise technology teams to align solutions with organizational standards

• Manage web server content and ensure compliance with accessibility, security, and corporate policies

• Develop and maintain SharePoint sites, knowledge repositories, and document management systems

• Lead or contribute to multiple concurrent technology projects, ensuring timely delivery and stakeholder alignment

Qualifications

Required:

• Bachelor’s degree in Technology Management, Information Systems, Computer Science, or related field

• 3+ years of experience with process automation tools such as ServiceNow, Power Automate, and Smartsheet

• Experience developing ServiceNow catalogs, workflows, and service portal solutions

• Demonstrated experience with Microsoft Power Platform (Power Automate, Power Apps)

• Experience scoping, leading, and delivering technology projects

• Experience implementing or supporting learning technology initiatives

• Experience with web server management and content administration

Preferred:

• Master’s degree in Technology Management, Computer Science, or related field

• Experience with LMS administration and configuration, particularly SuccessFactors Learning

• Experience developing AI-enabled solutions using Microsoft Copilot, Copilot Studio, Copilot Agents, Claude, or similar tools

• Working knowledge of regulated pharmaceutical or life sciences environments

• Experience with SharePoint administration and development

• Knowledge of HTML, CSS, JavaScript, or programming languages such as Python or SQL

• Demonstrated ability to manage multiple projects simultaneously and drive process improvement initiatives

Benefits

System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.