Under General Direction, Provides Direct Patient Care
Under general direction, provides direct patient care to practice patients in both office and Ambulatory Surgical Center (ASC) settings. Responsibilities include entering patient intake and provider orders into the Electronic Medical Record (EMR), requesting medical records, utilizing the pharmacy drug monitoring program as directed by providers, recording vital signs and medical history, collecting patient information, and facilitating patient flow. Complies with measures to assure that patient/customer satisfaction results are consistently maintained.
Essential Duties and Responsibilities
Perform job in accordance with Company Mission, vision, and goals. Assists in bringing patients to pre-op, recovery and transporting for discharge. Assists patients with medical forms, as necessary. Exercise confidentiality in all areas, abiding by HIPAA rules and regulations. Accurately completes applicable paperwork; ensuring patient medical records are complete. Prepares all forms and requisitions as instructed by the provider. Creates and maintains a positive atmosphere of customer service, teamwork, mutual respect, professionalism and accountability.
Verifies Patient Information
Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit, and confirming patient ID. Answers telephones in a professional manner and delivers messages promptly. Returns patient calls in a timely manner. Maintains and improves current skills and knowledge by attending all relevant meetings, classes, trainings and by keeping certifications current.
Adheres to Infection Control and Safety Standards
Adheres to Infection Control, Safety and OSHA standards as specified by State, and Company standards. Maintains knowledge of, and complies with State, Company and any other applicable policies and procedures. Assists nursing staff with obtaining and recording vital signs, pregnancy tests and glucometer checks. Verifies patient history information and takes detailed history when indicated. Informs nursing staff and physician of results.
Supports Nursing Staff
Makes frequent rounds on patients in pre-op and recovery to provide for any other needs of the patient prior to discharge. Performs daily, weekly and monthly safety and equipment checks. Daily reviews upcoming cases and notifies nurse of any potential issues. Reviews schedule daily and assists with office procedures to help maintain patient flow, and accuracy of scheduled procedure.
Assists with ASC Procedures
Assists with inventory and order supplies for all procedures in the ASC, as directed. Sets up the sterile field on the Mayo stand with instruments, supplies, medications and equipment needed for procedures. Positions the patient for the procedures, establishes the sterile field, and drapes the patient for the procedures. Assists providers by passing instruments and supplies to them and holding retractors (as needed) during procedures.
Maintains Procedure Rooms
Sterilizes and breaks down procedure room after each patient and ensures procedure room is cleaned prior to the beginning of a procedure. Keeps rooms clean and stocked with supplies. Maintains stock of medicines and supplies as necessary. Advises Office Manager when replacements are needed. Sterilizes and cleans instruments used in examinations and/or procedures; maintains clean and hygienic environment.
Operates and Maintains Equipment
Operates, sterilizes, and maintains necessary equipment, including but not limited to the autoclave, RFA machine, etc. Assists the physician with use of the C-Arm Accurately maintains daily/monthly record keeping of radiation logs. Accurately completes and maintains all applicable records and logs (i.e.: radiation, spore testing, equipment, medical records, etc.).
Maintains Clinical Areas
Properly maintains examination/procedure rooms, recovery areas, nurse's stations, and all other clinical areas. Adheres to Infection Control, Safety and OSHA standards as specified by State, Joint Commission and Company standards. Maintains knowledge of, and complies with established State, Joint Commission, Company and any other applicable policies and procedures.
Supports Clinical Office Procedures
Instructs patients in simple procedures/tests and dispenses appropriate educational materials (clinical office only). Relays provider orders to the patient (clinical office only). Prepares, cleans and maintains all clinical equipment (clinical office only). Draws up injections to be administered (clinical office only). Verifies that radiological and laboratory records are received and in the patient chart. If radiological and/or laboratory records are not in the chart, takes necessary steps to obtain the records (clinical office only).
Fits Patients for Durable Medical Equipment
Fits patients for durable medical equipment (DME) and completes all applicable paperwork, as directed (clinical office only). Obtains prior authorizations for radiology and/or prescriptions, as needed (clinical office only). Keeps rooms clean and stocked with supplies (clinical office only). Labels specimens accurately and distributes them to the appropriate personnel to ensure specimen integrity (clinical office only). Processes specimens and prepares them for shipping (clinical office only).
Minimum Qualifications
High School Diploma, or equivalent. Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook). Current Basic Life Support (BLS) certification. Must have excellent written and oral communication skills, including exceptional customer service. Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.
Preferred Qualifications
Completion of a Nurse Aide, Medical Assistant, or EMS training program, with a current Nurse Aide certification OR a Medical Assistant certification OR EMS Licensure. One (1) year of prior experience working in a medical practice. One (1) year of prior experience working with an Electronic Medical Record (EMR). Three (3) months of prior experience assisting in the use of a C-Arm machine. Surgical Tech certification. C-Arm Tech certification. One (1) year of prior experience as a Patient Care Tech in an Ambulatory Surgery Center/Operating Room setting.
Driving/Travel
The employee must have reliable transportation. Travel for this position may be required up to 80%. While the primary workplace may be closest to the employee's home, work assignments could be in any of the Company's locations.
Compensation and Benefits
Pay Range: $18.00/Hr - $21.00/Hr PTO: Up to 96 hours in first year (pro-rated based on start date) Holidays: 7 (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day) Retirement: 401(k) with employer match Health Benefits: Medical (single and family), Dental (single and family), Vision (single and family) Other Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Basic Life/AD&D, Employee Assistance Program Other Voluntary Benefits: Voluntary Life, Accident, Critical Illness, Hospital Indemnity