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Problem Resolution Coordinator

ICONMA, LLC

Lenexa, KS

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JOB DETAILS
SALARY
$20–$23 Per Hour
SKILLS
Banking Services, Clinical Laboratory, Computer Skills, Data Analysis, Health Plan, Identify Issues, Instrumentation, Interpersonal Skills, Laboratory Information Management System (LIMS), Medical Research, Medical Terminology, Microsoft Excel, Microsoft Word, Multitasking, Organizational Skills, Problem Solving Skills, Production Systems, Public/Media/Press/Analyst Relations, Safety Compliance, Sample/Specimen Processing, Software Testing, Specimens/Samples, Technical Research, Test Automation, Test Lab
LOCATION
Lenexa, KS
POSTED
1 day ago
Our client, a Medical Research company, is looking for a Problem Resolution Coordinator for their Lenexa, KS location.
 
Responsibilities:
  • The PR Coordinator functions proactively in a problem resolution capacity and works to identify and solve issues in regards to processing and testing laboratory specimens.
  • Collaborates with various departments including, but not limited to Specimen Processing, Referral Testing, and Technical departments to research and resolve issues, expedite specimen testing and result reporting.
  • Review Test in Question orders from physicians
  • Handles specimens for retrieval, banking, add-ons, pending lists
Data analysis
  • Researches, responds, records and submits additional errors regarding department quality to the department supervisor or manager as needed
  • Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources (e.g. specimen logs, work lists, management reports, laboratory information systems, front-end automation, testing instrumentation, etc.)
 
Requirements:
  • PC skills in Excel and Word applications with ability to extract and analyze data
  • Maintains composure while working under pressure
  • Reflects good judgment at all times when determining what action to take when resolving problems
  • Adheres to Client core values, safety and compliance policies and procedures
  • Demonstrates strong interpersonal skills that foster a positive environment
  • Demonstrates flexibility and be able to change.
  • Associates degree required, BS preferred
  • Medical background preferred which includes medical terminology applicable to a clinical laboratory
  • Previous data/analytics experience
Physical and Mental Requirements:
  • Able to sit or stand for long periods
  • Works in a biohazard environment, practicing good safety habits
  • Handles multiple tasks and works in a fast paced, production environment
 
Why Should You Apply?

About the Company

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ICONMA, LLC