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Problem Resolution Coordinator

Iconma

Lenexa, KS

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JOB DETAILS
SALARY
$20–$23 Per Hour
SKILLS
Banking Services, Clinical Laboratory, Computer Skills, Data Analysis, Health Plan, Identify Issues, Instrumentation, Interpersonal Skills, Laboratory Information Management System (LIMS), Medical Research, Medical Terminology, Microsoft Excel, Microsoft Word, Multitasking, Organizational Skills, Problem Solving Skills, Production Systems, Public/Media/Press/Analyst Relations, Safety Compliance, Sample/Specimen Processing, Software Testing, Specimens/Samples, Technical Research, Test Automation, Test Lab
LOCATION
Lenexa, KS
POSTED
Today
Our client, a Medical Research company, is looking for a Problem Resolution Coordinator for their Lenexa, KS location.
 
Responsibilities:
  • The PR Coordinator functions proactively in a problem resolution capacity and works to identify and solve issues in regards to processing and testing laboratory specimens.
  • Collaborates with various departments including, but not limited to Specimen Processing, Referral Testing, and Technical departments to research and resolve issues, expedite specimen testing and result reporting.
  • Review Test in Question orders from physicians
  • Handles specimens for retrieval, banking, add-ons, pending lists
Data analysis
  • Researches, responds, records and submits additional errors regarding department quality to the department supervisor or manager as needed
  • Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources (e.g. specimen logs, work lists, management reports, laboratory information systems, front-end automation, testing instrumentation, etc.)
 
Requirements:
  • PC skills in Excel and Word applications with ability to extract and analyze data
  • Maintains composure while working under pressure
  • Reflects good judgment at all times when determining what action to take when resolving problems
  • Adheres to Client core values, safety and compliance policies and procedures
  • Demonstrates strong interpersonal skills that foster a positive environment
  • Demonstrates flexibility and be able to change.
  • Associates degree required, BS preferred
  • Medical background preferred which includes medical terminology applicable to a clinical laboratory
  • Previous data/analytics experience
Physical and Mental Requirements:
  • Able to sit or stand for long periods
  • Works in a biohazard environment, practicing good safety habits
  • Handles multiple tasks and works in a fast paced, production environment
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/