The Problem Manager is responsible for identifying, analyzing, and resolving IT infrastructure problems to prevent recurrence.
They manage the problem lifecycle, conduct root cause analysis, develop permanent solutions, and collaborate with incident and change management teams.
Key duties include documenting problems, generating reports, and implementing process improvements.
Qualifications include a bachelor’s degree, 4+ years in problem or incident management, strong ITIL knowledge, and experience with federal IT environments.
Preferred skills are ITIL certification, familiarity with ticketing systems, and change management experience.
Salary ranges from $94,100 to $132,500.
Emphasis is placed on equal employment opportunity, with accommodations for disabilities as needed.