Computer Skills, Customer Support/Service, Employee Relations, Google Apps, Google Chrome Browser, High School Diploma, Inventory Management, Merchandising, Microsoft Office, Office Equipment, Operations Management, Order Picking/Packing, Point of Sale (POS) Systems, Public/Media/Press/Analyst Relations, Regulations, Scorecarding, Staff Training, System Operations, Willing to Travel
- Provides course information to the public when requested including events, programs and course conditions.
- Operates a computer, telephone and other office equipment.
- Performs a variety of custodial duties and maintain the pro-shop in a neat and orderly fashion.
- Checks in golfers and collect appropriate fees with the use of a computerized POS system.
- Book tee times and lessons both in person and over the phone.
- Ensures in a courteous and professional manner that Town golf course rules, regulations and procedures are followed.
- Collects fees and balances the cash register at the end of the day, reconciling monies collected and completes bank deposits in accordance with Department cash handling procedures,
- Travels to the bank for change.
- Acts as the Manager on Duty in the absence of the Golf Manager and Operations Supervisor.
- Places orders and follows up with all Hole in One plaques.
- Assists with merchandising and inventory control, including quarterly inventory.
- Assists with coordination of outings.
- Assist in training of new employees.
- Coordinates individual and group bookings with partner hotels (when applicable).
- Takes registration for golf lessons and clinics and communicates information to the public and pros.
- Might be required occasionally to ranger golf course to ensure proper play and for litter clean up and emptying of trash containers.
- Occasionally required to pick driving range and wash range balls.
- Required to ensure orderly flow of players on the golf course by introducing and pairing players for maximum course utilization.
- Occasionally required to greet golfers and assist with golf bags at staging area or bag drop.
- Assists on occasion in maintaining, cleaning and staging carts in a professional manner with scorecard and pencil.
- Occasionally required to perform a variety of custodial duties and golf course maintenance work if there is a temporary staff shortage.
- Additional duties as assigned.
- High school graduate or equivalent
- Knowledge of golf and golf related terminology
- Two years working full time in a customer service oriented environment
- Experience within golf operations strongly preferred
- Must be proficient with computers and able to use MS Office applications, Google Chrome, as well as telephones and other office equipment.
- Must be able to operate POS system and other related computer programs in an efficient manner to ensure quick customer transactions.
- General knowledge of golf course maintenance and operations.
- Ability to establish and maintain effective working relationships with associates, departmental officials, and the general public, both in person and over the phone.
- Ability to operate a golf cart and driving range picker unit and utility vehicles.
- Ability to see small items on a computer and distance acuity to monitor pro-shop, operate a golf cart or utility vehicle.
- Strong public and employee relations skills, and ability to maintain a positive, friendly, and professional environment at all times.
*To support clubhouse operations and guest experience, this position requires availability for at least one weekend day per week and some holidays*
Compensation details: 19.66-31.46 Hourly Wage
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