How You Will Help:
We're looking for a dedicated individual with a background in mental health crisis. You will provide direct outreach to individuals using innovative technology. You will play a primary role in the delivery of response services, as well as the ongoing monitoring and improvement of the response services programming.
Responsibilities:
• Make outreaches via phone, email, and text messaging to patients who need mental health support. • Use the skills of empathy and active listening to establish rapport, engage with and provide brief support to at-risk individuals. • Utilize the Columbia Suicide screening tool and safety planning to assess the risk levels of individuals and provide them with the appropriate level of support to meet their needs. • Assist with maintaining a database of available referrals and resources in order to meet the mental health and community resource needs of patients. • Assisting the development in NeuroFlow digital health content and assigning relevant content to patients. • Maintain timely documentation of all patient communication and services provided. • Coordinate with NeuroFlow staff, customers and emergency services as needed to maintain patient safety. • Collaborate with customers and teletherapy partners regarding follow up and referral status of patients. • Competently utilize the NeuroFlow platform to communicate with patients, track their progress and maintain proper documentation. • Assist with tracking data and outcomes to improve the quality of our response services. • Assist with program accreditation achievement and maintenance of program standards. • Participate in weekly supervision with Clinical Services Manager.
About You:
Masters degree in a clinical field (Social Work, Counseling, Clinical Psychology, etc.) Independent state licensure (LCSW, LPC, LMFT, or equivalent)-associate licensure not accepted You have 2+ years of related clinical experience You are flexible and adaptive to a growing program and improving processes. You are professional and organized in both written and verbal communication You love to be challenged everyday and thrive in a fast-paced, independent environment You can build rapport easily and provide support virtually with individuals who are experiencing mental health challenges. You are passionate about using technology and innovation to improve access to behavioral health services This is an as-needed position.